IT Service Delivery Manager
Hitachi
Location:
Alamo, Tennessee, United States of America Job ID:
R0123058 Date Posted:
2026-04-02 Company Name:
HITACHI ENERGY USA INC Profession (Job Category):
IT, Telecom & Internet Job Schedule:
Full time Remote:
No Job Description: The opportunity Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo, TN and Crystal Springs, MS factories. This role sits at the intersection of technology, manufacturing, and people-where your expertise turns IT services into real business value. You'll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations. In this highly visible role, you'll guide end-to-end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You'll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance. You'll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful. This is a full-time, onsite role based at the factory you're assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operationsResponsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. How you'll make an impact
Alamo, Tennessee, United States of America Job ID:
R0123058 Date Posted:
2026-04-02 Company Name:
HITACHI ENERGY USA INC Profession (Job Category):
IT, Telecom & Internet Job Schedule:
Full time Remote:
No Job Description: The opportunity Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo, TN and Crystal Springs, MS factories. This role sits at the intersection of technology, manufacturing, and people-where your expertise turns IT services into real business value. You'll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations. In this highly visible role, you'll guide end-to-end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You'll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance. You'll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful. This is a full-time, onsite role based at the factory you're assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operationsResponsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. How you'll make an impact
- Lead IT service delivery for assigned factory sites
- Serve as the primary IT escalation point for the business
- Ensure effective ticket management, triage, and resolution
- Deliver and support onsite IT infrastructure and applications
- Oversee local IT governance, security, and cybersecurity response
- Manage IT demand intake and prioritize business requirements
- Lead IT build and improvement projects at site level
- Coordinate IT vendors and global delivery teams
- Plan and control site IT budget and costs
- Enable secure machine and network connectivity
- Bachelor's degree in Computer Science, Engineering, or equivalent experience
- 5+ years of experience in Information Technology
- 2+ years in an IT leadership or management role
- Experience supporting manufacturing or industrial environments
- Project management experience for complex initiatives
- Strong communication skills in English; additional local language skills valued
- MS Office products including Excel, Word, SharePoint, Teams, and Outlook
- ServiceNow (SNOW) Enterprise IT Management Platform
- Microsoft DevOps and Microsoft Azure
- SAP S/4HANA
- Information, Data & Analytics, and Business Intelligence solutions
- Be part of Hitachi Energy, a global leader accelerating the energy transition
- Grow your career through international collaboration and development programs
- Work in a purpose-driven organization committed to innovation and sustainability
- Comprehensive Health Coverage - Medical, dental, vision, and prescription plans
- Retirement Savings - 401(k) with company match and additional contributions
- Paid Time Off - Flexible PTO, paid holidays
- Professional Growth - Tuition reimbursement and continuous learning programs
- Family Support - Parental leave, adoption assistance, and fertility benefits
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the IT Service Delivery Manager in Alamo, TN vacancy
- ...owned company established in 1945, Pictsweet is a frozen vegetable producer with agricultural roots. We are recruiting a Maintenance Manager at Pictsweet's flagship manufacturing facility in Bells, TN. The Maintenance Manager will be responsible for the effective use and...SuggestedContract workTemporary workWork experience placementWork at officeImmediate startRelocationFlexible hours
Pictsweet
Bells, TN1 day ago - Maintenance Team Lead The opportunity: Hitachi Energy located in Alamo, TN is seeking an Electro-mechanical Repair Lead to join its team. In this position, you will follow safety and work procedures to perform/Oversee preventative maintenance, routine mechanical...Suggested
Hitachi Energy
Alamo, TN2 days ago - ...to resolve equipment issues, improve processes, and maintain a safe, compliant work environment. Use SAP or other CMMS tools to manage work orders, maintenance schedules, backlog, labor planning, and asset history. Monitor maintenance KPIs, analyze recurring equipment...SuggestedFor contractors
$65k
...Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As...SuggestedFull timeFlexible hoursEverett and Associates
Tigrett, TN11 hours ago- ...visitors. Job Requirements Previous experience in facilities management or maintenance supervision preferably in long term care Strong... ...and equipment logs Coordinate with vendors, contractors, and service providers as neededRespond promptly to emergency maintenance situations...SuggestedFull timeFor contractorsLocal area
Avondale Health Services
Humboldt, TN3 days ago - ...residential customer base through new accounts, add on sales, and service upgrades, in our local market area as well as fringe area... ...that would include, but not be limited to voice, data, and wi-fi management Coordinate and assist with Sales and Customer Relations...Work at officeLocal areaFlexible hours
Telephone Electronics
Friendship, TN1 day ago - ...Inside Sales, Sales, Telesales Industry: Telecommunications Employee Type: Full Time Hourly Required Degree: High School Manage Others: No Minimum Experience: 1 Year Contact Information Name: Lindy Crenshaw Phone: (***) ***-**** Email:...Hourly payFull time
TEC
Friendship, TN4 days ago - ...company and regulatory standards. This role manages drivers, monitors route performance, and drives continuous improvement in delivery operations. Key Responsibilities:... ...productivity metrics Ensure all deliveries meet service standards and time commitments Conduct...Work at officeWeekend workEarly shift
$60k
...paid maternity leave**Summary** Under the responsibility of the Manager, the Supervisor Logistics is responsible to supervise,... ...processes, ensuring that they meet the company standards and customer service specifications* Establish work schedules and procedures and coordinate...Full timeImmediate startShift work- ...programs that can vary among franchisees. Our Restaurant General Manager (RGM) will take hands-on responsibility for the day-to-day... ...ensuring the highest levels of product quality and customer service. Benefits ~401(k) with company matching ~ Paid time...Home officeShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Delivery Manager. Be the first to apply!
