IT Service Delivery Manager
Hitachi
Location:
Alamo, Tennessee, United States of America Job ID:
R0123058 Date Posted:
2026-04-02 Company Name:
HITACHI ENERGY USA INC Profession (Job Category):
IT, Telecom & Internet Job Schedule:
Full time Remote:
No Job Description: The opportunity Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo, TN and Crystal Springs, MS factories. This role sits at the intersection of technology, manufacturing, and people-where your expertise turns IT services into real business value. You'll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations. In this highly visible role, you'll guide end-to-end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You'll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance. You'll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful. This is a full-time, onsite role based at the factory you're assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operationsResponsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. How you'll make an impact
Alamo, Tennessee, United States of America Job ID:
R0123058 Date Posted:
2026-04-02 Company Name:
HITACHI ENERGY USA INC Profession (Job Category):
IT, Telecom & Internet Job Schedule:
Full time Remote:
No Job Description: The opportunity Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo, TN and Crystal Springs, MS factories. This role sits at the intersection of technology, manufacturing, and people-where your expertise turns IT services into real business value. You'll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations. In this highly visible role, you'll guide end-to-end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You'll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance. You'll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful. This is a full-time, onsite role based at the factory you're assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operationsResponsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. How you'll make an impact
- Lead IT service delivery for assigned factory sites
- Serve as the primary IT escalation point for the business
- Ensure effective ticket management, triage, and resolution
- Deliver and support onsite IT infrastructure and applications
- Oversee local IT governance, security, and cybersecurity response
- Manage IT demand intake and prioritize business requirements
- Lead IT build and improvement projects at site level
- Coordinate IT vendors and global delivery teams
- Plan and control site IT budget and costs
- Enable secure machine and network connectivity
- Bachelor's degree in Computer Science, Engineering, or equivalent experience
- 5+ years of experience in Information Technology
- 2+ years in an IT leadership or management role
- Experience supporting manufacturing or industrial environments
- Project management experience for complex initiatives
- Strong communication skills in English; additional local language skills valued
- MS Office products including Excel, Word, SharePoint, Teams, and Outlook
- ServiceNow (SNOW) Enterprise IT Management Platform
- Microsoft DevOps and Microsoft Azure
- SAP S/4HANA
- Information, Data & Analytics, and Business Intelligence solutions
- Be part of Hitachi Energy, a global leader accelerating the energy transition
- Grow your career through international collaboration and development programs
- Work in a purpose-driven organization committed to innovation and sustainability
- Comprehensive Health Coverage - Medical, dental, vision, and prescription plans
- Retirement Savings - 401(k) with company match and additional contributions
- Paid Time Off - Flexible PTO, paid holidays
- Professional Growth - Tuition reimbursement and continuous learning programs
- Family Support - Parental leave, adoption assistance, and fertility benefits
Vacancy posted 20 hours ago
Similar jobs that could be interesting for youBased on the IT Service Delivery Manager in Alamo, TN vacancy
- Location: Alamo, Tennessee, United States of America Job ID: R0131529 Date Posted: 2026-07-09 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Production & Skilled Trades Job Schedule: Full time Remote: ...SuggestedFull timeRemote work
Hitachi
Alamo, TN5 days ago $55k - $70k
...55,000 - $70,000 Base Salary Earning Potential: $100,000+ with performance-based bonuses Position Summary The HVAC Service Manager is responsible for leading and supporting service technicians while ensuring exceptional customer service, operational efficiency...SuggestedWeekly payAire Serv
Humboldt, TN19 hours ago$60k
...paid maternity leave**Summary** Under the responsibility of the Manager, the Supervisor Logistics is responsible to supervise,... ...processes, ensuring that they meet the company standards and customer service specifications* Establish work schedules and procedures and coordinate...SuggestedFull timeImmediate startShift workRyder
Humboldt, TN3 days ago- ...programs that can vary among franchisees. Our Restaurant General Manager (RGM) will take hands-on responsibility for the day-to-day... ...ensuring the highest levels of product quality and customer service. Benefits ~401(k) with company matching ~ Paid time...SuggestedHome officeShift work
- ...Job Requirements: Previous experience in facilities management or maintenance supervision preferably in long term care Strong... ...and equipment logs Coordinate with vendors, contractors, and service providers as needed Respond promptly to emergency maintenance...SuggestedFull timeFor contractorsLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Delivery Manager. Be the first to apply!
