Call Center Manager

Overview We are looking to hire a Call Center Manager for our Buford, GA location. Base pay range $22.00/hr - $26.00/hr Responsibilities Lead and mentor a growing customer service team Optimize service processes for efficiency and client satisfaction Handle escalations and deliver innovative solutions Collaborate across departments to enhance customer experience Monitor key metrics and feedback to continuously improve Qualifications Minimum of 5 years in managing customer service Excellent communication and team-building skills Proficiency in service systems and a customer-first mindset Bachelor's degree preferred All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Job details Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service Industries: Telephone Call Centers #J-18808-Ljbffr