Director of Field Application Specialist

About Us Ansa Biotechnologies, Inc. (Ansa) is a cutting-edge provider of gene synthesis services specializing in custom DNA synthesis solutions for the life sciences, biotechnology, and pharmaceutical industries. We are dedicated to advancing scientific research and innovation by delivering high-quality genetic materials to researchers and organizations worldwide. Ansa provides a dynamic environment, a forward-thinking culture and the opportunity to grow with the company. As we continue expanding, we seek a highly motivated and results-driven Director of Field Application Specialists to join our fantastic team. Position Overview As the Director of Field Application Specialists, the first member of this new team, you play a critical role in creating and executing presales and post-sales customer success strategies, field support, technical training, and application-focused, scientific presentations to drive customer adoption and retention. Reporting to the VP of Global Commercial Operatoins, you will be responsible for building and leading a field application team, driving the highest level of customer success and satisfaction, and developing the strategies, processes, and KPIs to support all of the above. Key Job Responsibilities Develop and implement a comprehensive field application and customer success strategy, including SOPs, metrics, tools and reporting Design and build the field application organization to ensure the highest level of satisfaction of external and internal stakeholders with a focus on account retention, customer success, and revenue growth Lead and manage a team of Field Application Specialists to deliver world-class technical support at customer sites and drive adoption of Ansa's gene synthesis products and services; the FAS team is the company's primary owner of technical support Work directly and very closely with the Head of Application Development on any number of initiatives, including but not limited to, presentations of application data and information, feeding ideas for application development back into the organization, and organization of content related to pre- and post-sales success Collaborate with R&D, Manufacturing, and Sales teams to ensure seamless integration of application support and field engagement strategies Conduct on-site customer visits and technical consultations to understand customer applications, troubleshoot challenges, and optimize customer success with Ansa's offerings Continuously monitor and analyze customer success metrics to identify areas for improvement and implement corrective actions Ensure that Ansa's field support and application offerings are competitive and innovative by staying current with industry trends and customer application needs Work closely with cross-functional teams to ensure customer feedback is incorporated into product development, service improvements, and application strategy Communicate technical information clearly and effectively to both technical and non-technical stakeholders, including customers and internal teams Contribute to the creation of application-focused technical assets such as application notes, case studies, technical guides, and customer success resources Gather customer feedback around user experience, application challenges, and technical needs to inform strategy and improvements Deliver technical consultations and provide application insights to support the sales process and new customer onboarding Design and deliver customer training programs, workshops, and webinars to drive product adoption and technical proficiency Participate in customer conferences, industry events, and technical meetings as a subject matter expert Update CRM systems with customer interactions, technical issues, and application feedback Ensure seamless onboarding and maximize customer success and adoption from day one Requirements Minimum 10 years of customer-facing experience in field applications, technical sales, or applications-focused support Minimum 5 years of management experience leading technical or field application teams Exceptional communication and interpersonal skills with strong ability to engage customers and build relationships Strong understanding of DNA synthesis technologies and their applications in research and biotech Deep applied knowledge of genome editing, synthetic biology, and related molecular biology technologies Demonstrated ability to develop customer-facing technical content and training programs Demonstrated ability to present technical content and engage customers in technical discussions Experience in a startup or early-commercial company environment Proficiency with Salesforce.com and other commercial tools and applications Ability to travel extensively - minimum 30% - for customer site visits, meetings, conferences, and events Education PhD in molecular biology, cell biology, chemistry, or equivalent, al #J-18808-Ljbffr ansabiotechnologies