Leasing and Occupancy Specialist II (Oliver Crossing)

WinnCompanies is looking for a motivated Leasing and Occupancy Specialist II to join our team at Oliver Crossing Apartments, a 222-unit affordable housing, multifamily community located in Richmond, VA. In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals at a mixed income property while maintaining budgeted occupancy at the highest attainable rents at all times. The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM. Responsibilities Interact with prospective and current residents to achieve maximum occupancy. Generate and manage traffic, lotteries, wait list, property tours, leasing apartments and qualifying prospects following up on prospects leads. Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures. Maintain applicable databases ensuring tour route, amenity areas and show units are to company standard. Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes and policies to new and current residents as applicable. Review, prioritize and distribute resident service requests as required. Assist with the planning and facilitation of property events or programs required by the mixed income program guidelines. Assist with on-site management ensuring all marketing documents, supplies, reports, advertisements and web content are current and updated as necessary based on property, regional or corporate initiatives. Maintain relationships with area businesses, local housing offices, employers and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types. Remain current with local events and hiring trends that may have an impact on the property. Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics. Responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval during application / recertification process. Remain up to date with any/all Federal, State and/or other regulatory requirements and programs. Requirements High school diploma or GED equivalent. 3-5 years of relevant work experience. Proficient with web-based applications and computer systems such as Microsoft Office. Experience working in affordable housing, specifically both Low Income Housing Tax Credit and Project-Based Section 8. SHCM certification. Excellent customer service skills. Outstanding interpersonal and communication skills. Superb attention to detail. Ability to work under pressure. Ability to work with a diverse group of people and personalities. Preferred Qualifications Associate's degree. NALP certification. Prior experience with property management software such as OneSite / RealPage. Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.