Leasing Consultant

Description Job Summary Interacts directly with prospective residents and current residents to achieve maximum occupancy. Acts as company representative by conveying the benefits of the community. Responsible for leasing process from introduction to occupancy of the resident. Maintains communication throughout the tenancy of the resident. General Accountabilities Performs variety of duties associated with leasing and marketing of the community Performs variety of tasks in a calm and controlled manner. Talks persuasively to influence people in ways they can understand. Stimulates enthusiasm by providing information about apartments and community to prospective resident and schedules visits to community. Determines needs and responds promptly to resident while being pleasant, cheerful and tactful. Quickly closes new sales and leases apartments at acceptable determined percent of total prospects. Acts hospitable when meeting or greeting and determines if community meets the client qualifications. Effectively explains lease and community policies to new and current residents. Supports overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc. Maintains accurate, in-depth knowledge of all aspects of community, particularly in rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc. Understands and complies with Fair Housing laws and standards. Monitors community advertisements and effectiveness of responses; maintains ad book and demographics. Gathers information about markets, competition, etc. and prepares monthly competitive survey reports to analyze the real estate market trends and conditions in the area. Monitors all vacancies and future vacancies in order to react proactively to future occupancy needs. Analyzes concerns associated with apartments which are slow to lease and offers recommendations to Property Manager. Inspects all vacant apartments to ensure readiness for prospective residents. Completes follow-up thank you notes and call-backs with prospects after initial community visit. Maintains current resident files. Works with Property Manager to assure curb appeal and property appearance is acceptable. Conducts follow-up activity with residents to establish positive resident relations. Maintains open communication with Property Manager and Maintenance Director/Supervisor. Represents company in professional manner at all times. Performs variety of functions to ensure accurate and organized lease/resident file administration Accurately and efficiently prepares and assists with all leasing paperwork (i.e., applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets). Checks and double checks own work. Completes service requests and communicates to Maintenance Department. Collects security deposits, rent, and all other funds associated with resident moves. Effectively communicates charges in units leased status to Maintenance Department. Attends and participates in training seminars as requested. Becomes active in the local business community and develops rapport with residential community. Assists the Property Manager in implementing resident retention and renewal programs. Makes recommendations to management regarding improvements for operation of community. Attends and assists in coordination and organization of resident relations and activities, such as newsletters, parties, etc. Accompanies vendors or contractors to resident apartments as needed. Transports residents or prospective residents via motorized vehicle throughout property grounds; may run errands as necessary. Performs other related duties as assigned or requested. Requirements Job Qualifications Minimum Education: High School or GED Competencies Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments. Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Able to build morale and group commitments to objectives. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Skills:Administrative Basic arithmetic Word processing skills Communication written and oral Organizational Skills: Mathematical Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. #J-18808-Ljbffr