Senior Client Account Manager, App Dev Enterprise

Senior Client Account ManagerReddit is a community of communities. It's built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet's largest sources of information.We're looking for a Senior Client Account Manager to join our App Dev Enterprise team in New York. Our App Dev team partners with Mobile App Developers globally, consulting clients on how to successfully grow their businesses by leveraging the best of Reddit's platform capabilities. This team also partners with our XFN product and tech teams to represent their clients' interests, influencing the future of Reddit ads.In this role, the Senior Client Account Manager will nurture client partnerships by leading campaign strategy, execution, optimizations, and reporting to drive measurable business outcomes. Our Client Account Managers also play a key role in proactively identifying and pitching upsell opportunities to help advertisers derive the most value from their marketing on Reddit and grow their overall book of business.This role is required to work in person from our New York City office 1-2 days per week.Responsibilities:Client Partnership GrowthCollaborate with Client Partners to meet or exceed your clients' marketing goalsProactively manage and deepen relationships with existing advertising partners and their agency counterparts to drive year-over-year revenue growthBe a trusted partner by advising clients on their full funnel objectives, especially with mobile app marketing, and crafting thoughtful and creative media plansOwnership of brand and media agency education, office hours, and performance check in's, effectively communicating Reddit's value proposition, solutions, and best practices for advertising on the platformEnd-to-End Campaign OwnershipLead end-to-end campaign launch execution, supporting clients with setup and delivering insightful optimization recommendations to agency and client partnersAct as the primary point of contact for internal account operations, including revenue delivery, troubleshooting issues, and escalations when necessaryCollaborate with Ad Ops, Product to ensure effective campaign delivery and resolve any technical hurdlesInsights, Reporting & UpsellingDive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendationsStrategically identify and pitch upsell opportunities to clients to contribute to account growthLeadership & Cross Functional CollaborationMentor and train other team membersProactively seek and represent client needs and asks to cross-functional stakeholdersShape Reddit's native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholdersProactively identify areas of improvement and drive the execution of solutionsRequired Qualifications:7-10 years of experience in advertising sales and account managementDeep industry expertise in mobile apps, mobile User Acquisition funnels, and MMPsStrong understanding of customer marketing funnel and traditional marketing ecosystemComfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.Proficient at upselling with a proven track record of growing client spendUnderstanding of Digital measurement, tracking fundamentals and mobile measurement partnersTenacious and entrepreneurial approach to working through product, process, and client challengesExperience cultivating strong relationships with external partnersExceptional communication and interpersonal skillsAbility to work in a fast-paced and unstructured work environmentHigh attention to detailProficiency in Excel preferredBA / BS degree or equivalent work experienceBenefits:Comprehensive Healthcare Benefits and Income Replacement Programs401k with Employer MatchGlobal Benefit programs that fit your lifestyle, from workspace to professional development to caregiving supportFamily Planning SupportGender-Affirming CareMental Health & Coaching BenefitsFlexible Vacation & Paid Volunteer Time OffGenerous Paid Parental Leave