IT Support Specialist

IT Support SpecialistEvansville, Indiana Full-Time Onsite Hourly: $20 - $40Kemper Technology Consulting, a division of Kemper CPA Group LLP, a top 100 public accounting firm with 26 offices across Indiana, Illinois, Kentucky, and California, provides a wide range of technology solutions to businesses across the region. Our experienced team supports clients with accounting software, IT and networking solutions, website design, custom software applications, and other business technology needs. We are currently seeking qualified candidates for an IT Support Specialist position in our Evansville, Indiana office. As part of one of the Tri-State's leading managed service providers (MSPs), this individual will work with clients across a variety of on-premises and cloud environments, providing hands-on technical support, troubleshooting technology challenges, and recommending practical solutions to meet their business needs. This position also involves client consultation, documentation, and coordination with team members and vendors. Some overtime may be required during peak seasons.Job ResponsibilitiesAdvise and assist clients in the administration of their on-premises and cloud-based technology environments.Image, deploy, and manage workstations using traditional and cloud-based tools.Set up and configure new workstations and related cloud services.Assess and troubleshoot issues with existing PCs, networks, and cloud infrastructure.Provide end-user support; create, prioritize, update, and manage tickets through resolution using a ticketing system.Maintain accurate documentation of issues, troubleshooting steps, solutions, and client requirements.Prepare and track quotes using quoting systems.Provide timely status updates and coordinate emails and calls with clients and vendors.Respond to client calls, emails, and requests for technical guidance and support.Work independently and collaboratively to deliver practical technology solutions for clients.Additional duties as assigned.Qualifications and CompetenciesAssociate degree in technology or a related field. Bachelor's degree is preferred.Two years of technical support experience with on-premises and cloud environments is preferred.Strong knowledge and working experience supporting common operating systems, including Windows and macOS.Experience with identity and access management, including Active Directory, Microsoft Entra ID, or comparable cloud identity platforms.Administration and deployment experience with cloud productivity platforms such as Microsoft 365 or Google Workspace, and AWS.PC and server troubleshooting experience, including familiarity with virtualization and cloud-hosted workloads.Ability to install, configure, maintain, and support networking infrastructure, including switches, routers, wireless access points, firewalls, and cloud connectivity.Experience supporting backup and disaster recovery solutions for on-premises and cloud environments.Ability to communicate professionally with management, staff, clients, and vendors, and translate technical needs into practical recommendations.Ability to manage multiple priorities and work toward deadlines.Relevant vendor, cloud, and industry certifications, such as Microsoft, AWS, Google Cloud, or CompTIA, are a plus.Proficiency with common productivity, collaboration, and remote support tools.Consistently demonstrates reliability, professionalism, sound judgment, and appropriate conduct in client and team interactions.Proficiency in Microsoft Word, Excel, and Outlook.Maintain regular and reliable attendance.Pay and BenefitsOur employees play an integral role in our success as a firm. We value the long-term relationships we have developed with our clients because of our ability to retain our brightest professionals and believe in rewarding our employees with a competitive base compensation that is commensurate with the position and candidates experience. Additional compensation includes bonus pay and new business incentives. We also offer an attractive benefits package that is dependent on status as a full or part-time employee.Health, dental, vision, and life insurancePaid time offHoliday payLong- and short-term disability leavePaid sick leaveParental leave401(k) plan and profit-sharing contributionsHealth savings accountFlexible spending accountProfessional development assistancePaid IT certifications and continuing education assistanceEmployee assistance programWellness programReferral programFlexible scheduleAccess to investment advice