Health Informaticist / Principal Trainer

Job Purpose The primary purpose of the Ambulatory Health Informaticist (HI) / Principal Trainer (PT) is to serve as an expert for the Epic application and assist the work activities of the training team as assigned. Using evidence-based practice, the Ambulatory PT contributes to patient safety by building, testing, and maintaining the training environment, as well as developing and maintaining training materials. Work Hours Hours of Work: 40 hours per week Days of Week: 5 days Job Description The Ambulatory PT will serve as a point of contact for their respective applications and will work closely with members of the Health Informatics Training (HIT) team and Credentialed Trainers (CT) to achieve the goal of providing training and building & maintaining training environments. The Ambulatory PT maintains the ongoing service relationships between the HIT department and its direct application customers and is a liaison to other departments and entities. They will assist in coordinating all issues that arise during the application implementation for their respective team and must be very knowledgeable of the organization’s policies, procedures, and business operations. Education Bachelor’s Degree in healthcare informatics, nursing, or related field preferred. Equivalent work experience in healthcare can replace the educational requirement. Licenses & Certifications Certification in an Epic Application Module preferred; otherwise primary Epic Application module (Ambulatory) certification obtained within first six months. Licensure as a Registered Nurse preferred – if licensed, maintains current licensure. Experience & Skills One or more years of experience implementing or supporting electronic health record applications is preferred. Beginner Microsoft Office skills. Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self‑motivated, directed and change oriented. Very strong customer orientation. Ability to analyze highly complex systems and workflows. Ability to conceptualize, plan, organize, coordinate, and manage the work assigned within the department. Ability to communicate concepts in concise, eloquent form to management and to cross‑functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate. Ability to manage assigned tasks and activities associated with an intended outcome and timeline. Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner. Ability to develop new skills. Ability to collaborate and build consensus with stakeholders, and at times ensuring convergence. Ability to understand and adhere to operational standards, policies, and procedures. Ability to identify risks and issues and report to HIT Leadership in a timely manner with resolution or recommendations. Ability to identify and recommend solutions for new and unfamiliar challenges. Ability to analyze data, draw conclusions and interpret results. Familiar with current issues and trends in healthcare and clinical operations in a healthcare system. Healthcare knowledge base that promotes a high level of credibility with organization end users and executives. Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a healthcare setting. Understanding of Software Development Life Cycle (SDLC). Demonstrates basic knowledge of change management principles and teamwork. Long hours may be required for resolution of system issues impacting patient care; weekend availability may be expected for system upgrades, maintenance, or technical issues. Responsibilities Work collaboratively with team members and inform leadership of all events pertaining to the operations of assigned applications and assigned projects. Under the direction of HIT Leadership, communicate user needs and problems and determine feasibility of solutions, using clinical knowledge and hospital experience to assist in supporting clinical applications. Analyze business/clinical needs and requirements for Epic application support to gain approval from Senior Health Informaticists or Team Lead. Gather information and evaluate the operational workflow applied to the system. Create system specifications from user requirements and maintain current detailed system documentation for assigned applications. Coordinate workflow documentation and integration with other applications, collaborating with key stakeholders and operational subject matter experts. Actively participate in Epic application‑specific clinician workgroup. Continuously look for opportunities for improvement in day‑to‑day workflow and bring ideas forward for approval for new or optimized standard operating practices adhering to the best practices of MHS Health Informatics as assigned. Manage many tasks at one time, balancing priorities, deadlines, and time. Personally complete all aspects of a project in a reliable, accurate, and timely manner. Report and help establish priorities of projects for the application team in conjunction with HIT Leadership. Assess, plan, design, implement, and evaluate clinical workflow and business processes to define technology needs. Make recommendations to Department Leadership. Assist with determining how a new system, upgrade, or new component can best meet the needs of the users. Participate in the planning and implementation of system infrastructure changes (change control, system upgrades, copy/restore events, application of service packs, downtimes, and training). Perform or ensure system maintenance and testing is complete for requested changes, and for all updates/new releases for all assigned applications. May be asked to present demonstrations of build and new functionalities within applications to peers, end users, and leaders. Communicate the deployment of new builds, changes, upgrade features, and/or training for clinicians. Monitor and work assigned incidents to resolution. Initiate and coordinate troubleshooting with team members and peers for known issues and provide timely, effective, and professional customer support. Provide application troubleshooting support in Cherwell; resolve the issue or forward it to the correct group for remediation. Be accountable for performance, continually assess education needs of self in relation to technology solutions, and plan and contribute to formal and informal education for self. Perform all other related duties as assigned. #J-18808-Ljbffr Methodist Health System