Front Desk Clerk

Front Desk Clerk

At Laurel Crest Resort, a Hilton Vacation Club in Pigeon Forge, TN, we are looking for a Full Time Front Desk Clerk to join our team! If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Schedule Details: Full - Time; Open to working a variable of shifts, including weekends and holidays.

Here's why you will love it here:

• Day 1 Health Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program: Discounted Hilton hotel rates worldwide: Our Go Hilton Team Member Travel Program offers deeply discounted rates. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights per year.
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing?

• Greeting guests and owners on arrival.
• Checking in/out guests.
• Generating folios and collecting payments.
• Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
• Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
• Answering phones and directing calls.
• Performing other duties as assigned by your leader.

What are we looking for?

• Proficient English language skills.
• Knowledge of Microsoft Office 365
• Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
• 6 months of Customer Service Experience.
• Open and flexible availability, including weekends and holidays.

Preferred, but not required

• Experience as a Front Desk/Guest Services Agent.
• Experience handling credit card transactions.
• Background in Resort Hospitality or related industries.

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.