Field Service Site Supervisor East Coast (United States)

Job Description

As Eos Field Service Site Supervisor, you will play a vital role for Eos’ success of our field service execution. You will provide (site) leadership and guidance for commissioning, preventative maintenance, troubleshooting, repair, and maintaining Eos’ Energy storage systems in the field. Both domestically and internationally. You will provide onsite support independently or lead a field service team to accomplish assigned tasks.

Responsibilities

• Lead a team of field technicians/engineers to commission large Eos energy systems. As a leader, you will set the tone on the job and is expected to foster a positive work experience for all who work on the team.
• Organize and oversee the day-to-day workflow operations.
• Support material management activities for all site activities.
• Read, understand, follow, and enforce safety procedures. Provide guidance and direction with respect to the project quality and safety requirements.
• Ensure Preventative Maintenance is completed on Eos energy systems, independently or leading teams.
• On-site Point of Contact for customers, service partners, etc. Field escalation path for solving complex problems
• When required, independently commission and operate Eos energy systems, locally or remote
• Mentor field service engineers (FSE) in operating and commissioning Eos energy systems. Mentor field service technicians (FST) in troubleshooting and operating field equipment
• Assist in creating or revising system, customer-facing, and internal commissioning documentation
• Support Product Engineering for testing of the complete system, including BMS interface.
• Evaluate battery performance, including testing of Eos energy systems.
• Utilize company-provided Field Service and Work Order Management tools to retrieve and update information timely and accurately.
• Write reports, record customers’ concerns regarding the functionality and performance of their system and interact directly with the customer.
• Develop detailed knowledge of Eos’ commercial products and third-party products sold by Eos
• Maintain a working knowledge of the NEC (National Electric Code)
• Other duties, responsibilities, and activities may change or be assigned at Eos’s discretion.
• Site Supervisor may have extended working hours depending on project needs for planning and coordination.

Knowledge, Skills, and Abilities

• Ability to work independently as well as leading a team, proactively with no supervision.
• Experience implementing quality control standards and assessing safety hazards to ensure job site safety and satisfy OSHA requirements.
• Ability to effectively communicate challenges in a forthright and accurate manner.
• Ability to effectively manage a small to large team of FSE’s/FST’s
• Excellent Computer skills: Windows, Office, PLC and Networking knowledge
• Excellent knowledge of AC/DC Electrical systems and controls.
• Excellent use of electrical voltage meters and electrical testing equipment
• Expert knowledge of mechanical and electrical schematics
• Excellent communication skills
• Ability to work productively with other departments.
• Attention to detail and high level of accuracy.
• Excellent knowledge of troubleshooting electrical systems
• Constant attention to safety and quality
• Medium Voltage/ Substation experience is a plus

Education and Experience

• Associate's degree or equivalent experience in a technical field of study required.
• Bachelor's degree preferred.
• 7 years' experience in energy storage service and operations required.
• Certifications in Forklift/Boomlift/Scissor lift (can be acquired through Eos)
• Certification in Construction Safety (OSHA-10) (can be acquired through Eos)

Travel

• More than 50%
• Local Travel
• Overnight/North America Travel
• Other International Travel

Working Conditions

• Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals. While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
• Customer/Partner Locations – Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.