Insurance Operations Specialist

About the Role We are seeking a talented individual to join our team at Victor. This is a hybrid role that requires working at least three days a week in the office. Responsibilities Proactively analyze, understand, and document operational processes and procedures in support of insurance policies, applications, endorsements, and other related documents. Serve as a day‑to‑day resource for procedural or process questions, contributing to the development and implementation of underwriting guidelines, workflows, and quality control measures to enhance operational efficiency and risk management. Conduct regular audits and reviews to identify areas for process improvement and recommend solutions to optimize underwriting operations; provide training and mentorship to junior team members. Assist and perform user acceptance testing, troubleshooting, and evaluation for system‑related developments submitted by IT team members and translate those into actionable items. Collaborate with Victor underwriters, Accounting, Off‑Shore Operations, Technology teams, and other business units to develop and implement process improvements and product enhancements. Required Qualifications Bachelor’s degree in business, insurance, risk management, or related field of study. 1+ years of experience in an operations role with an emphasis on defining processes and procedures, analyzing processes for efficiencies, and working directly with an onshore team. Ability to navigate multiple system applications and hands‑on experience in documenting processes (process mapping). Proficient in Microsoft Office Suite and other relevant software. Preferred Qualifications 3+ years of insurance industry experience. Proficient in Visio or other process mapping software. Experience in redesigning processes, working on system changes in support of process changes, and technical writing. Benefits and Compensation The applicable base salary range for this role is $50,200 to $106,900. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs. EEO Statement Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting View email address on click.appcast.io.

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