Facilities Supervisor - MVP

Job Description

Job Description

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY 

The Facilities Supervisor oversees the daily maintenance and repair of the agency’s Resource Centers, including buildings, grounds, and equipment. This role ensures appropriate staffing levels for day and swing shifts and supervises custodial, maintenance, and warehouse staff, including interviewing, hiring, onboarding, and training. The Facilities Supervisor ensures that all cleaning, maintenance, inventory control, and related facility operations are completed in alignment with agency procedures and through a Trauma-Informed Care lens. This role coordinates services completed by onsite staff and by contracted providers such as Advantage Services. The Supervisor also oversees warehouse operations, including inventory management and accountability for tools and equipment. In partnership with the Facilities Manager, the Supervisor helps develop policies and procedures for facility operations and maintenance. This position attends weekly meetings with the Facilities Manager and meets bi-weekly with custodial staff to support communication, consistency, and team development. 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

*This is an in-person position.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Perform general maintenance, repairs, and minor construction across the Resource Center property. 

1. Develop and implement a preventative maintenance program with the Facilities Manager. 

1. Conduct routine inspections and complete maintenance of building systems and equipment. 

1. Manage inventory and purchasing of office, custodial, and maintenance supplies. 

1. Coordinate with vendors and partner agencies for equipment servicing and supply distribution. 

1. Manage waste disposal systems and pest control in coordination with vendors or partners.  

1. Prioritize and respond to incoming work orders in a timely and efficient manner. 

1. Maintain warehouse and shop operations, ensuring cleanliness, organization, and compliance with safety standards. 

1. Keep outdoor areas clean, including trash removal, sweeping, and power washing. 

1. Maintain landscaping, sprinkler systems, and other grounds upkeep year-round, as applicable. 

1. Ensure winter safety by completing snow removal and de-icing of sidewalks and parking lots, as applicable. 

1. Safely operate agency vehicles and equipment; serve as a backup driver when needed. 

1. Assist with donation procedures. 

1. Support the maintenance, custodial, and housekeeping teams as needed. This role requires flexibility and a willingness to take on tasks outside the routine daily operations. 

1. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more. 

1. Participate in emergency drills and environmental safety activities, as required. 

1. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 

1. Maintain regular and reliable attendance as an essential function of this position. 

Supervisor Duties and Responsibilities   

1. Model trauma-informed leadership in all interactions with staff and guests. 
2. Provide clear, constructive feedback to staff regularly, fostering growth and accountability. 
3. Hire, train, mentor, and support team members through hands-on guidance and resource sharing.  
4. Delegate tasks effectively while ensuring equitable distribution of workload. 
5. Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness.  
6. Uphold agency policies consistently and lead by example. 
7. Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs. 
8. Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success. 
9. Collaborate cross-departmentally to align team goals with organizational mission. 
10. Monitor and ensure completion of all mandatory training, while maintaining accurate participation records. 
11. Track and report on team performance metrics (attendance, outcomes, etc.), as needed. 
12. Perform employee evaluations as scheduled, offering actionable feedback and tailored support. 
13. Advocate for staff needs while balancing operational priorities. 

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Other duties as assigned. 
*Must pass a pre-employment background check and drug screening.  
*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. 

EDUCATION AND EXPERIENCE 

• High school diploma/GED required. 
• Experience working with diverse and/or vulnerable populations is preferred. 
• Three years of the following experience preferred: 
  • Minimum of three years’ supervisory or managerial experience.  
  • Basic understanding of commercial HVAC, plumbing, and electrical. 
  • Commercial building equipment upkeep and repair. 
  • Material/equipment management and inventory control. 
  • Proficient in building maintenance trades. 
• Completion of vocational/technical school preferred. 
• Bilingual in Spanish preferred. 

SKILLS AND EXPECTATIONS 

• Ensure quality assurance, accurate record keeping, and effective budgeting for maintenance and facility needs. 

• Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication. 

• Ability to accept supervision, direction, and feedback with openness. 

• Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. 

• Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 

• Strong interpersonal skills and ability to work with diverse populations. 

• Work independently and take initiative when completing tasks or resolving issues. 

• Ability to handle difficult situations with patience, professionalism, and empathy. 

• Uphold confidentiality, maintain professional boundaries, and address challenges with creative problem-solving. 

• Maintain positive and respectful relationships with guests, staff, vendors, and community partners. 

• Adapt to changing priorities with flexibility and a strong work ethic.  

• Demonstrate cultural sensitivity and support the agency’s diversity, equity, inclusion, and belonging efforts. 

• Communicate clearly, professionally, and compassionately, using a Trauma-Informed Care approach. 

PHYSICAL AND EQUIPMENT REQUIREMENTS

• Ability to lift and move heavy items up to 50 pounds.  

• Ability to sit, stand, and move for at least an hour at a time or more.  

• Ability to bend, squat, kneel, twist, push, and pull to perform job functions. 

• Ability to safely climb stairs, ladders, and step stools. 

• Ability to operate equipment and machinery, as needed. 

• Wear OSHA-required protective gear for safety. 

• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.  

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