Adoption Specialist

Job Description

Job Description

Location: Remote (US)

About the Role

At Corsearch, we believe that people are what make us thrive. As an Adoption Specialist within our Customer Success Trademark team, you won’t just be answering questions, you will serve as a trusted expert and strategic advisor to our most valued enterprise clients. In this role, you will nurture deep customer relationships, educate users on our innovative solutions, and translate customer needs into actionable growth opportunities alongside Account Management and Product teams. If you are passionate about driving product engagement, empowering clients through world-class education, and making a lasting impact in a fast-growing tech environment, this is the opportunity for you.

Key Responsibilities

• Strategic Account Nurturing : Build trusted, long-term relationships with established enterprise accounts, proactively anticipating customer needs and solving critical pain points to drive satisfaction and retention.

• Customer Enablement & Education : Deliver engaging online education sessions and interactive workshops to showcase the value of our solutions and maximize active product usage across client teams.

• Data-Driven Insights & Growth : Leverage usage analytics to inform strategic account decisions, identify risk factors early, and uncover expansion or cross-sell opportunities in partnership with Account Managers.

• Cross-Functional Collaboration : Synthesize customer feedback and industry trends to partner directly with Product Management, shaping future workflow enhancements and product roadmaps.

• Team Mentorship : Support and mentor team members, sharing best practices to foster an environment of continuous learning and high performance.

What are we looking for

• Product training, Customer Success or SaaS Experience: Demonstrated success in customer success, account management, or product training roles, ideally within a SaaS or technology-driven environment.

• Learning Agility: Ability to rapidly master trademark solutions, helping clients address complex workflows and operational challenges.

• Communication & Presentation Skills: Exceptional verbal and written communication skills in English, with confidence hosting interactive webinars, facilitating meetings, and presenting to key stakeholders.

• Data & Tech Literacy: P roficiency with modern business productivity tools (Google Suite, Excel, PowerPoint) and openness to leveraging AI tools to optimize workflows and drive data-informed decisions.

What will make you thrive in our environment

• Resilience & Agility: You thrive in fast-paced environments, remain composed under high-pressure situations, and adapt quickly as priorities evolve.

• Curiosity: You are naturally inquisitive about customer workflows and enjoy uncovering ways to elevate the user experience.

• Outcome-Focused: You are solution-driven with a strong sense of urgency, focused on creating tangible value for clients and internal teams alike.

• Collaborative Spirit: You build strong, authentic relationships across functional teams (Sales, Product, Marketing) to champion the customer's voice.

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.

We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, criminal histories consistent with legal requirements or any other protected characteristic.

Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.