Technical Solutions Specialist

Job Summary The overall purpose of this position is to implement technical solutions for the expanding scope of Student and Academic Education Programs and activities. This technologically savvy knowledge worker independently seeks out technology and code solutions to business challenges for tryengineering.org and other Student and Academic programs, including but not limited to EPICS in IEEE and IEEE-HKN. The incumbent collaborates with other OUs to develop solutions for collecting metrics, improving performance of websites, and developing solutions for initiates from multiple programs. The role serves as the main point of contact for the product operating delivery team, and coordinates requests and activities with other Educational Activities personnel. The role will be the primary contact with vendors who support Student and Academic websites and technical solutions. The role reports to the Director, Student and Academic Educational Programs. Educational Activities and serves as the liaison to internal partners and external vendors in development and support of the solution and/or platform. This position works with moderate supervision. Key Responsibilities Support tryengineering.org and related applications - 50% In collaboration with lead volunteers, other directors and managers, and IT, maintaining the performance of tryengineering.org, and recommend improvements and additions aligned with changing needs In collaboration with IT, Credentialing, MGA and other OUs, develop a solution that addresses the documenting of successful completion of preuniversity programs and/or attendance at events. Performing website updates using appropriate content development tools, including WordPress Updating the website using HTML and/or CSS styling when UI solutions are needed on existing AEM components. Updating page content, forms, images, and/or assets as needed. Reviewing and understanding existing content needs and developing solutions. Translating and/or documenting requirements and code solutions between business stakeholders and other developers when needed. Troubleshooting and resolving issues/errors when reported by content contributors. Maintaining forms in AEM and WordPress using the Wufoo form handler. Working with self-direction/independently in a fast-paced environment is required. Working with business units to provide a technical scope and help define requirements. Actively research and/or coordinate digital best practices, including user experience principles, accessibility standards, browser and device capability, CMS, and maintenance of governance guidelines and testing across multiple devices to inform IEEE Digital Style Guide updates as well as creation of new resources for IEEE site managers. Troubleshoot and resolve issues/errors for external and internal customers and escalating to appropriate technical or management staff. Support Student and Academic Programs - 25% Work closely with program managers to recommend and support the implementation of improvements to websites Work closely with program managers to recommend and support the implementation of data management solutions Serve as the liaison to IT - 25% Serving as the liaison to the Product Operating Delivery Model, representing all Student and Academic Education Programs Ensuring that the needs of the programs are communicated collaborating with program managers to facilitate technical solutions for business needs Working closely with internal developers to ensure that concepts are implemented according to requirements and are user tested when necessary. Travel Information Less than 10% Domestic and International #J-18808-Ljbffr