Vice President - Customer Success, Finance & Spend Management (oCFO Focus)

Vice President - Customer Success, Finance & Spend Management (oCFO Focus) At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We are builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Location SAP Office, North America Solution Area Finance & Spend Management Region Public Services & South Role Summary The Vice President of Customer Success, Finance & Spend Management (oCFO Focus) is accountable to the RVP, Customer Success and leads a team of specialized Customer Success Managers (sCSMs) supporting SAP Finance solutions aligned to the Office of the CFO (oCFO). The role owns Customer Success execution and outcomes for SAP Finance customers across the Public Services & South region, including adoption, consumption (cACV), value realization, retention, and renewals. While aligned to the broader Finance & Spend Management solution area, direct accountability is limited to SAP Finance solutions. This role requires a strong people leader and operational leader who can scale execution, develop leadership talent, and ensure consistent delivery of customer value. Key Responsibilities Customer Success Leadership Lead execution of the Customer Success Transformation for SAP Finance customers Own regional customer success outcomes across adoption, usage/consumption (cACV), value realization, retention, and renewals Ensure consistent, high‑quality execution of executive governance forums led by Customer Success Managers, including monthly stakeholder reviews and strategic QBRs Provide leadership oversight, coaching, outcome review, and executive escalation support as needed Proactively identify customer risk and drive cross‑functional mitigation and recovery plans Lead, develop, and retain a high‑performing sCSM organization Act as a player/coach to frontline leaders and managers Drive hiring, onboarding, enablement, performance management, and succession planning Foster a culture of accountability, collaboration, and continuous improvement Operational Excellence Own capacity planning, portfolio segmentation, and account alignment to ensure scale and efficiency Maintain a rolling four‑quarter view of customer and regional health Establish operational cadence, success metrics, and executive‑level reporting Leverage data and insights (adoption, usage, customer sentiment, surveys) to inform decisions Cross‑Functional Alignment Partner closely with Sales, Professional Services, Support, Product, and Regional Leadership across the Finance & Spend Management solution area Support renewals, expansions, replacements, and restructures through customer insights and value articulation Contribute to regional forecasting, customer prioritization, and account strategy development Customer Advocacy Lead outcome‑based, value‑driven engagement models with Finance executives Build and sustain a referenceable customer base measured through NPS and advocacy Represent the customer voice to influence product, service, and process improvements Experience & Qualifications 7+ years of experience in SaaS Customer Success, Professional Services, Consulting, or related roles 3+ years of direct people management experience Demonstrated ability to build and lead leadership teams in a matrixed environment Strong executive communication, facilitation, and stakeholder management skills Finance and business acumen; experience with SAP Finance solutions is a strong plus Travel Approximately 25–50% Compensation Range Transparency SAP believes the value of pay transparency contributes toward an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 172,900‑368,700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability. #J-18808-Ljbffr