In-Home Appliance and Refrigeration Service Technician

Job Description

Job Description

Your day in this role

Start your morning in Delaware, OH, 43015, load up your well-organized company vehicle, and head out to help homeowners get their essential appliances back to peak performance. Every stop is a new puzzle: one hour you’re reviving a refrigerator, the next you’re troubleshooting a washer that won’t spin. If you thrive on solving problems with your hands, staying on the move, and being the hero who gets a household running again, you’ll feel right at home here.

What you’ll do

• Travel to multiple customer locations daily to diagnose and repair household appliances, including refrigerators, washers, dryers, dishwashers, and microwaves
• Deliver an exceptional customer experience that consistently exceeds expectations
• Recommend value-added solutions that help keep homes clean, comfortable, and protected
• Maintain and organize your company truck; manage parts efficiently and accurately
• Perform other duties as assigned

Compensation and rewards

• Hourly base rate: $18 - $30, depending on experience, certification, and location
• Benefits: Comprehensive medical, dental, and vision coverage, plus an employer-paid health care subsidy for any dependent tier medical plan enrollment under the Transform Health and Welfare Plan. Specifically, each eligible employee may receive up to $4,000 annually toward the cost of dependent tier health coverage, prorated throughout the plan year
• 401(k) match: 100% match on the first 3% of salary you contribute before tax
• More ways to earn: Performance bonuses and sales incentives throughout the year
• Year-round work: With Sears’ large scale and wide product range, you’ll be cross-trained and kept busy in every season

Training, mentorship, and tools

• Expert training: Best-in-class instruction through Sears Technical Institute—tens of thousands of repair techs trained over the past 60 years
• Peer mentoring: An onboarding buddy and experienced mentors to accelerate your growth
• Tools provided: Company vehicle, uniforms, specialty tools, mobile phone, and an industry-leading app that eliminates paperwork and provides technical support

What you’ll bring

• High school diploma or GED
• EPA Type I or EPA Universal certification
• Strong mechanical aptitude and proficiency with testing and repair tools
• Experience diagnosing and repairing a range of home appliances (preferred)
• Ability to follow directions and processes to ensure quality workmanship
• Comfort using a smartphone, including for ordering parts
• Valid driver’s license for the state(s) in which you work
• Willingness to travel up to 100%
• Flexible schedule with ability to work variable hours, including required overtime
• Ability to read, understand, and apply technical documentation to solve problems and complete tasks
• Excellent verbal and written communication skills; ability to read, write, and speak English
• Physical capability to constantly lift, carry, push, or pull up to 20 lbs; frequently up to 50 lbs; and occasionally up to 100 lbs
• Ability to constantly reach outward; handle and finger objects; stand, walk, sit, and type using a keyboard
• Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl
• Ability to occasionally reach above shoulder height
• Ability to drive an automatic transmission vehicle

Compliance

• Successfully pass a background & drug screen

Join Sears Home Services and help households across Delaware, OH keep life running smoothly.