Field Service Technician

Field Service Technician

We are seeking a Field Service Technician who will play a vital role in delivering solutions to company clients. This position requires a combination of technical expertise, customer service skills, and the ability to travel for on-site system installations. The ideal candidate will have strong electrical and controls experience, particularly with CNC machines and controls/PLC's. Additionally, this individual will contribute to technical documentation and product development efforts.

Responsibilities

System Installation and Setup:

• Install and configure Tool Load Monitoring, Adaptive Controls, and Machine Monitoring systems on-site at customer locations.
• Perform electrical and controls integration with CNC machines and other industrial equipment.
• Ensure systems are fully operational and meet customer requirements.

Technical Support and Troubleshooting:

• Diagnose and resolve issues related to system functionality, performance, and integration.
• Provide remote and on-site support to address technical challenges.

Travel Requirements:

• Travel to customer sites across the US for installations, training, and support (travel up to 70%).

Technical Documentation:

• Develop and maintain clear, concise, and accurate technical manuals, user guides, and installation instructions.
• Document installation and troubleshooting processes for internal use.

Product Development Support:

• Provide feedback from field installations to assist in refining and improving Company's products.
• Collaborate with the engineering and product teams to test and validate new features or systems.

Customer Interaction:

• Train customers on the use and maintenance of installed systems.
• Represent Company with professionalism and maintain strong customer relationships.

Qualifications

Technical Expertise:

• Strong background in electrical and controls systems, particularly with CNC machines and industrial controls.
• Experience with system integration, PLCs, and industrial automation.
• Familiarity with machine monitoring and IoT technologies is a plus.

Education and Experience:

• Associate or Bachelor's degree in Electrical Engineering, Mechatronics, Industrial Technology, or a related field (or equivalent experience).
• Minimum 3 years of relevant experience in a similar role.

Soft Skills:

• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work independently and manage travel schedules effectively.

Additional Requirements:

• Willingness to travel extensively, including overnight stays.
• Valid driver's license and ability to obtain necessary travel documentation (e.g., passport, visas).
• Ability to lift and carry equipment up to 50 lbs.

Compensation: $75,000.00 - $120,000.00 per year