Field Service Technician

Job Description Job Description HiFyve is hiring Remote Field Service Technicians for a Manufacturing Equipment Company! Salary: $25-$52/hr + per diem Location: Remote - Chicago, IL Area / Extensive Travel Travel: 60-70% throughout North America with occasional international travel Shift: Must be flexible depending on customer needs; weekend travel may be required Role Overview Responsible for on-site troubleshooting, repair, installation, commissioning, and maintenance of industrial food-processing equipment at customer locations. This role involves extensive travel and direct customer interaction while serving as a key technical representative in the field. Job Duties and Responsibilities * Perform on-site troubleshooting, repair, servicing, installation, and maintenance of industrial food-processing equipment * Install new equipment and ensure systems are fully operational according to technical specifications * Diagnose and resolve mechanical, electrical, pneumatic, and operational system issues * Serve as the primary liaison between customers and internal support teams * Document all service activities accurately in CRM systems (Salesforce) within required timelines * Travel extensively to customer sites throughout North America with occasional international travel * Communicate job progress, findings, and recommendations to service leadership and customers * Recommend replacement parts, maintenance services, and equipment improvements * Train customers on equipment operation, safety procedures, and best practices * Provide on-site and remote technical support and training as needed * Maintain strong professional relationships and represent the company professionally in the field Education Requirements * Associate degree or technical diploma in electrical, mechanical maintenance, automation, mechatronics, or a related field preferred * Equivalent hands-on experience in field service, industrial maintenance, food processing, or equipment service accepted Knowledge, Skills, and Abilities * 3+ years of field service, industrial maintenance, packaging equipment, or food-processing equipment experience (5+ preferred) * Food processing industry experience strongly preferred * Strong mechanical aptitude with hands-on troubleshooting experience * Working knowledge of electrical, pneumatic, and mechanical systems * Ability to read and interpret technical manuals, schematics, and system documentation * Strong problem-solving skills in customer-facing, high-pressure environments * Excellent communication and customer service skills * Ability to work independently with minimal supervision while managing travel schedules * Proficiency in Microsoft Office; Salesforce experience preferred * Strong organizational and documentation skills with attention to detail Other Requirements * Valid driver's license required * Valid passport or ability to obtain one required * Ability to travel frequently throughout North America with occasional international travel * Must be based in or near the Chicago, IL area * Must be comfortable with approximately 60-70% travel