Manager, Office of Clinical Education

Manager, Office of Clinical Education

The Manager of the Office of Clinical Education will develop and oversee operations to ensure all tasks assigned to the Office of Clinical Education are met with a focus on meeting accreditation requirements and personal management. The position requires the development of processes standardizing to build efficiencies and customizing where needed to address the unique needs of the Lake Erie College of Osteopathic Medicine. In addition, the Manager of the Office of Clinical Education will be responsible for helping to create an internal process in Clinical Education that includes but is not limited to: assignment and management of clinical training sites, effective assessment process to allow grades to be completed for all clinical rotations in a timely manner, IT and operational coordination and integration, and process and workflow development.

Characteristic job tasks and responsibilities:

• Promotes and preserves the mission of LECOM;
• Maintain confidentiality, professional appearance, and pleasant demeanor;
• Contribute and be responsible for overall student success in clinical training;
• Guide the implementation of technology to improve the efficiencies within Clinical Education, ensuring the college's technology is being utilized to meet the needs of Clinical Education;
• Collect and process data; interpret and generate statistical reports; monitor completion of rotation grades, financial aid, and admissions activity; accept responsibility for achieving key metrics as identified by executive administration; and provide detailed operational reports to stakeholders as required;
• Establish quality assurance protocols and monitor the fidelity of Clinical Education resources;
• Ensure that Clinical Education policies comply with government regulations impacting students and that institutional mandates and requirements are met and applied;
• Identify policy issues related to Clinical Education collaborating with relevant stakeholders to develop and implement solutions;
• Lead in the development and maintenance of comprehensive manuals that outline policies and procedures related to Clinical Education operations;
• Create and foster a team environment where staff members are encouraged to develop and grow by being given opportunities for training, event coordination, project management, data analysis, or other areas of expertise;
• Manage office staff and related functions, motivating and coaching the team to ensure high levels of student access and success;
• Conduct staff appraisals;
• Carries out special projects as assigned;
• Effectively communicates with affiliated organizations, consultants, vendors, etc., in all matters of mutual importance;
• Ensure the following tasks are completed by the Office of Clinical Education:
• Ensure the student site assignment process, E*Value Optimization Scheduling (EVOS) tool, is successful;
• Coordinate implementation E-Value / Student Portfolio's on an as needed basis;
• Track student progression, including setting up assessment examinations for all clinical sites, working with all entities to manage the process and setting up required educational plans for students;
• Implement systems to improve efficiency for obtaining preceptor evaluations and ensuring grades are completed for each clinical rotation. Ensure that subject exams and rotation quizzes and all assignments are entered to finalize grades in a timely manner;
• Complete accreditation reports for outside entities, including but not limited to, AOA/COCA, AACOM, U.S. News and World Report, etc.;
• Establish clinical goals, outcomes, and measures to assess student, faculty, and affiliate performance, efficiency, and productivity;
• Ensure that the Medical Student Performance Evaluation (MSPE) letters are completed in a timely manner;
• Develop the network of extramural rotations and clinical community sites to support the pre-doctoral clinical education program;
• Establish and track affiliation agreements;
• Ensure proper appointment and credentialing of adjunct faculty on an as-needed basis;
• Engages medical education leadership teams and administrative support at affiliate sites by supporting and coordinating:
• Educational Programs
• Regularly scheduled meetings (Monthly-Quarterly) with an agenda tracking key items to include:
• Wellness of students
• Identify students with difficulties
• Student attendance and engagement
• Preceptor faculty engagement and opportunities for professional development
• Change in clinical faculty to remove or add for LECOM faculty appointments
• Needs assessment of site
• Rotation review and identify opportunities for rotation development
• Ensure Continuing Medical Education (CME) processes are meeting the needs to award community preceptors and support educational programs;
• Engage affiliate site medical education leadership teams with LECOM via regular communication, such as a Clinical Education Newsletter; organizing and coordinating annual hospital days, and other outreach initiatives;
• Engaging LECOM Regional campuses and assisting in organization and coordination of annual Regional Dean Retreat;
• Ensuring process for clinical education grants and other outreach to clinical training sites is effective;
• Establish extramural rotations and community-based sites for pre-doctoral education;
• Engaging community preceptors/clinical faculty, including participation in faculty development offerings
• Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
• Participate in scholarly activity so to enrich and broaden the student learning experience;
• Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and
• Other duties as required / needed to maintain an efficient and effective Office of Clinical Education.

EEO/AA/M/F/Vets/Disabled

Minimum Requirements

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed:

• Broad knowledge of clinical trends and issues in medical education;
• General knowledge of the principles of community organization, public and business administration;
• Demonstrated leadership skills and professionalism;
• Strong leadership and team management capabilities, including experience in developing and mentoring direct reports;
• Ability to understand and utilize computer information systems;
• Must possess a high level of the following work skills and behaviors: teamwork/cooperation, initiative, customer services and commitment to continuous professional growth in skills and knowledge;
• Ability to relate effectively and diplomatically with all levels of personnel at the college, and outside contacts;
• Excellent communication, organizational, interpersonal, and networking skills with large groups as well as with individuals;
• Must have excellent writing, organizational, interpersonal, and communication skills;
• Good analytical and problemsolving skills;
• Ability to communicate effectively;
• Ability to follow oral and written instructions;
• Strong communications skills are essential, as well as, computer literacy for the MS Office Suite (Word, PowerPoint, Exceletc.), as well as, accurate data entry skills;
• Excellent organizational skills;
• Maintaining an established work schedule;
• Effectively using interpersonal and communications skills including tact and diplomacy;
• Effectively using organizational and planning skills, including, but not limited to, attention to detail and follow-through;
• Assessing and prioritizing multiple tasks, projects, and demands;
• Maintaining confidentiality of work-related information and materials;
• Establishing and maintaining effective working relationships;
• The ability to accept work requests from LECOM leadership, including the Associate Dean of Clinical Education, other managers and supervisors in a respectful and cooperative manner and to independently answer such requests;
• The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
• The ability to devote full attention and energy to the important work of LECOM in a timely fashion; and
• Be flexible to be flexible to accept other duties needed/assigned for the Institution's needs.

MINIMUM QUALIFICATIONS: Education and experience equivalent to: Experience is operational leadership is required. Masters level is preferred, but a bachelor's degree with extensive experience in operational leadership is acceptable.

The Lake Erie College of Osteopathic Medicine offers challenging, enjoyable, and rewarding positions as faculty and staff at our campuses in Erie and Greensburg, Pennsylvania; Elmira, New York; and Bradenton,