Medical Front Desk Coordinator

Location: Lafayette, CA Child's Play is an award‑winning pediatric therapy clinic providing occupational and speech therapy to children with special needs. Medical Front Desk Coordinator Responsibilities Converting new leads into patients Rescheduling canceled appointments Maintaining full capacity for all providers through scheduling actions Collecting co‑pays Processing medical records requests Completing registration forms Anticipating staff/patient/family needs, and responding with appropriate, high level care Registers and orients all patients to clinic policies Maintain client records Ideal Candidate Bilingual English/Spanish Ability to work through interruptions and multitask independently in a fast‑paced environment Strong prioritization and multitasking skills Customer‑focused mindset Self‑starter who can think outside the box and be a problem solver Capacity to create and maintain trust and confidence with new and existing patients Polished professional appearance to represent the office Computer literate with EMR and Epic experience; Salesforce a plus Minimum Qualifications Bachelor's Degree Experience in Medical Office Administration/Management Sales experience Customer Service experience Project Management – scheduling, task organization, proactivity & ability to look/plan ahead Technological literacy (Google Suite, Microsoft Suite, phone systems) Flexibility and warmth Outstanding verbal & written communication skills Proactive self‑starter Detail oriented Team player Lover of community, children, & supporting others Job Type: Full‑time Salary: (Salary depends on experience) plus bonus Schedule: 8‑hour shift; rotating shifts starting at 8 am, 9 am, or 10 am with rotation every two weeks Benefits 401(k) matching Flexible spending account Health insurance Paid time off Vision insurance Education Bachelor's (Required) Experience Medical front desk / receptionist: 1 year (Required) Project management: 1 year (Preferred) Customer relations: 1 year (Required) Work Location: In person #J-18808-Ljbffr