Administrative - Customer Service Representative

Administrative - Customer Service Representative

Experience with medical insurance, referral processes, and benefit plans. 1 year of recent experience working in an outpatient clinic or medical office setting. Ability to read, understand, and respond to detailed oral and written instructions. Experience with CS-Link/Epic. 2+ years' recent experience working as a Patient Service Representative. Understanding of medical terminology.

Primary point of contact for patient relations in person and by phone. Greet patients and assist in resolving patient concerns and escalating as appropriate. Check patients in/out and collect co-payments, give receipts, and reconcile payments. Verify patient demographics and insurance information in CS-Link/Epic. Schedule appointments and complete patient registration. Process and track referrals and authorizations for various insurance types. Handle patient/provider correspondence. Explains policies, procedures, or services to patients. Sanitize workspace using provided supplies and following department guidelines.