Problem Resolution Coordinator

Job Description

Job Description

Problem Resolution Coordinator

Location: Lenexa, KS

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 5 months
• Pay Rate: $23.00 / Hour (USD)
• Shift / Schedule: 7:00 AM 3:30 PM
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Problem Resolution Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues in regards to processing and testing laboratory specimens. Collaborates with various departments including, but not limited to Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing and result reporting.

• Review Test in Question orders from physicians
• Handle specimens for retrieval, banking, add-ons, and pending lists
• Perform data analysis
• Research, respond, record, and submit additional errors regarding department quality to the department supervisor or manager as needed
• Demonstrate ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g., specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)

• PC skills in Excel and Word applications with ability to extract and analyze data
• Maintains composure while working under pressure
• Reflects good judgment at all times when determining what action to take when resolving problems
• Adheres to core values, safety and compliance policies and procedures
• Demonstrates strong interpersonal skills that foster a positive environment
• Demonstrates flexibility and ability to adapt to change

• Associate's degree required
• Bachelor of Science (BS) preferred

• Previous data/analytics experience

• Medical background preferred, which includes medical terminology applicable to a clinical laboratory

• Able to sit or stand for long periods
• Works in a biohazard environment, practicing good safety habits
• Handles multiple tasks and works in a fast-paced, production environment
• Overtime expected

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

This client is a leading provider of diagnostic information services in healthcare, serving one in three adult Americans annually and supporting half of the physicians and hospitals across the United States, with laboratory operations extending internationally. With nearly 50,000 employees, this organization operates at national scale while serving patients at the most personal level. Professionals across laboratory science, logistics, technology, and business functions contribute directly to clinical decisions, treatment guidance, and patient outcomes that genuinely matter.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-14143

#gttjobs

Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.


There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link:


Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015