REVELxp - General Manager, Rhino Sports & Entertainment, Baylor

General Manager Position

The General Manager's (GM) primary responsibility is the oversight, management, and operation of events at a designated location. The GM recruits local staff, hires qualified individuals, and provides training based on our company service excellence standards. The GM manages the team and the event operations at the venue on event days. The GM leads an exciting and multi-faceted portfolio of events, providing leadership to event management staff and ensuring the delivery of operational excellence with unsurpassed customer service. In addition, the GM serves as the primary point of contact for on-site business partners and is responsible for cultivating and growing the business. Due to the timing and nature of sporting and other events, this position involves night and weekend work and the potential for some travel.

This position functions under the supervision of the Regional General Manager.

Key Responsibilities

• Provide leadership to the staff for the account in the office and at events
• Communicate regularly with the REVELXP Staffing Operations Management Team to provide regular updates on the internal and external account operations
• Build, maintain, and nourish constructive relationships with clients; expand current relationships and identify and grow new business relationships
• Lead large-scale staff training on both company and client's venue standards. Venue Breakouts, Emergency management, Customer Service, Positive Team Environment, and Staff Job Duties are common topics, among others, that will be addressed
• Create and track all event invoices at the account while using the REVELXP workforce management solution system
• Ensure compliance with all company administrative policies and procedures
• Manage account budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups within the account

Minimum Requirements

• Bachelor's degree and a minimum of two years of large-scale sports & event management experience or collegiate/professional football experience
• Demonstrated leadership in managing large groups of people in a fast-paced environment
• Previous football operations (or large event) experience required
• Possess a passion for customer service
• Lead by example professionally and personally
• Have excellent verbal and written communication skills and comfortable speaking in front of large groups for staff training and other engagements
• Proficiency in Microsoft Office (Word and Excel)
• Be able to respond to change in a positive and productive manner
• Demonstrate organization and attention to small, critical details
• Be able to handle multiple tasks
• Be able to operate in a quick, energetic manner
• Excellent problem solving and negotiation skills
• Excellent interpersonal skills; comfortable providing and receiving feedback and doing so in a professional manner

Physical Requirements

• Ability to stand and walk for extended periods during events
• Ability to lift and carry items up to 40 pounds (e.g. event materials, signage)
• Ability to bend, stoop, and reach
• Manual dexterity to handle event materials and technology
• Ability to work in varied environmental conditions, including outdoor spaces
• Good visual acuity and attention to detail
• Ability to travel to event sites, as needed

Work Environment

• Combination of office and on-site event environments
• Fast-paced conditions during live events
• Frequent interaction with clients, vendors, and large groups
• Frequently required to work, evenings, weekends, holidays, or multi-day work assignments, as needed
• Position functions with a significant independence in the management of day-to-day duties and responsibilities
• Long periods of standing and constant movement around the event venue are expected on event days. Longer hours/days are necessitated by large events and training sessions.
• Long periods of sitting while on the phone and at the computer are common on office days.