Invoicing Client Support Specialist

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence. Position Summary The Invoicing Client Support Specialist serves as a key point of contact for clients throughout the invoicing lifecycle. This role sits at the intersection of Customer Success, Invoicing, Accounts Receivable, and Revenue Cycle Management, ensuring clients receive timely, accurate support regarding invoices, account balances, and billing-related questions. Clients are typically onboarded months before invoicing begins, making this position responsible for proactively engaging customers, explaining invoices and fees, resolving discrepancies, coordinating with internal teams, and maintaining positive client relationships. The ideal candidate combines strong customer service skills with invoicing, reconciliation, and administrative capabilities while demonstrating attention to detail and a proactive, solution‑oriented mindset. Key Responsibilities Serve as the primary point of contact for client invoicing questions and account‑related inquiries Proactively communicate with clients throughout the invoicing cycle to ensure understanding of invoices, fees, and billing details Generate, review, revise, and distribute client invoices accurately and timely Investigate and resolve invoice discrepancies, payment issues, account balance concerns, and billing‑related questions Reconcile invoices, payments, credits, adjustments, and account balances across systems Coordinate with Operations, Onboarding, Account Management, and Finance teams to resolve client concerns and maintain invoice accuracy Maintain accurate documentation of client communications, account updates, and resolution activities Monitor outstanding invoices and follow up on unresolved account issues as appropriate Utilize QuickBooks Online (QBO) and other systems to manage invoicing activities and client account information Leverage Excel to track invoicing activity, perform reconciliations, analyze data, and support reporting needs Identify trends, recurring client concerns, and process improvement opportunities within invoicing and customer support workflows Qualifications 2+ years of customer service, invoicing, billing, accounts receivable, or related experience Strong customer‑facing communication skills with the ability to explain billing information clearly and professionally Experience managing multiple accounts, priorities, and follow‑up activities simultaneously Strong attention to detail and organizational skills Proficiency in Microsoft Excel, including tracking, reporting, and reconciliation activities Ability to investigate issues, analyze information, and resolve problems independently Demonstrated ability to work effectively both independently and within a collaborative team environment Strong follow‑through, accountability, and customer‑service mindset Preferred Experience Experience in healthcare billing, Revenue Cycle Management (RCM), or healthcare services Experience with invoicing, account reconciliation, accounts receivable, or bookkeeping functions Experience using QuickBooks Online (QBO) or similar accounting software Familiarity with client‑facing support environments involving billing or financial transactions Experience working cross‑functionally with finance, operations, customer success, or account management teams Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short‑term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program. #J-18808-Ljbffr Alteva RCM