Client Support Specialist

Client Support Specialist

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role:

As a Client Support Specialist, you will support Merchant Services clients that use Fiserv payment solutions to serve their customers. You will work across phone, email, and online chat channels to research issues, resolve client inquiries, and guide merchants on platform capabilities. This role helps deliver timely support, improve first-contact resolution, and strengthen the client experience.

What you'll do:

• Serve as a day-to-day point of contact for merchant inquiries and own client issues through resolution.
• Navigate Merchant Services systems, including North, South, proprietary, and TSYS platform applications, to research account activity and resolve inquiries.
• Respond to merchant questions related to interchange and chargeback compliance, billing, funding, batch detail reports, e-commerce products, and reporting.
• Explain BAMS systems and product reporting to merchants and provide support on point-of-sale (POS) and personal computer (PC) equipment.
• Resolve merchant inquiries regarding billing, reporting, payments, products, and solutions, and train merchants on back-office tools as applicable.
• Support banking partners by performing routine account-related transactions, investigating issues, and resolving a broad range of service requests.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 0-2+ years of experience in a contact center, client support, customer service, or merchant services environment handling client inquiries and issue resolution.
• 0-2+ years of experience using call center policies and procedures to manage client interactions across phone, email, or chat channels.
• Experience using multiple business systems to research account activity, document case details, and provide resolution to clients.
• Ability to explain billing, reporting, payment processing, and product information clearly to merchants and banking partners.
• High School Diploma or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience supporting Merchant Services, payment processing, or credit card solutions.
• Experience with chargebacks, interchange, funding, or merchant billing processes.
• Experience training clients on back-office tools or reporting platforms.
• Experience supporting POS equipment or e-commerce product questions.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.