Customer Experience Coordinator

Customer Experience Coordinator Pawtucket, RI, US, 02861 Job Description The Customer Experience Coordinator provides outstanding customer service to internal partners and customers through the use of knowledge of Alarm Systems, Portable Fire Extinguishers, Suppression Systems or Sprinkler Systems. Duties include answering customer calls, assisting with customer needs, scheduling service, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects. Key Responsibilities Serve as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) to provide accurate information to customers. Carry out procedural tasks to support interdepartmental relationships and provide problem‑solving solutions to internal teams. Manage the workload of assigned field technicians based on availability, expertise, and route optimization. Act as the main point of contact within the scheduling department for issues related to fire suppression systems and fire marshal matters. Gather information from Service Managers and technicians to understand and de‑escalate situations, and resolve problems with customers or fire marshals using technical knowledge and professional communication. Produce accurate reports by collecting data from standard sources and inputting it into standard formats. Use external communications systems to access required information for specified purposes. Provide operational support by utilizing fire suppression system knowledge for customers, vendors, and internal partners. Schedule and dispatch technicians to customer sites according to inspection schedules, customer requests, and emergency service calls. Support project managers by performing simple tasks and following established procedures related to the resolution of fire suppression issues. Required Qualifications High School Diploma or GED. Excellent phone demeanor and experience with customer service, including answering and transferring calls. Preferred Qualifications Proficiency with Microsoft Office Suite. Minimum 2 years of experience with Fire Suppression Systems. Experience reading, understanding, and creating quotes. Benefits Comprehensive medical, dental, and vision benefits with premiums below the national average. Four medical plan options, one offered at no cost. Competitive pay. 401(k) with company match, profit sharing, and employee stock ownership plan. Disability, Life, and AD&D insurance paid 100% by the company. Paid time off and holidays. Skills development, training, and career advancement opportunities. Compensation Base salary: $21.18 – $26.68 per hour, depending on skill set, experience, and other factors. Employment Details Job Category: Office Administration Organization: Fire Employee Status: Regular Schedule: Full Time Shift: 1st Shift Equal Opportunity Cintas Corporation is a proud Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected by local, state, or federal law. #J-18808-Ljbffr Cintas Corporation