Patient Services Representative

Job Description

Job Description

Description:

Nature of Duties:
Performs various medical office tasks, including patient check-in/out, appointment scheduling, managing medical records, handling payments, and patient correspondence.

Qualifications:

1. High school diploma or equivalent.
2. Preferred knowledge of scheduling, insurance, and billing.
3. Strong communication and customer service skills.
4. Ability to learn computerized office systems.

Specific Duties:

• Answer phones, schedule and confirm appointments, check patients in/out, follow up on no-shows, and contact recall patients.
• Greet patients professionally and complete registration.
• Confirm physician schedules and assist with changes.
• Document patient flow and wait times.
• Collect co-pays, ensure insurance verification, and update demographic info for billing.
• Maintain HIPAA compliance and provide Privacy Practices to patients.
• Perform other duties as needed.

Compensation: Pay starting at ?$?17.8750. Pay will commensurate with experience

Company Benefits:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents.