Key Holder

Description

Key Holder
About Fluent

Fluent is a vertically integrated cultivator, processor, manufacturer, and retailer of premium medical cannabis products, serving patients across Florida, New York, Pennsylvania, and Texas. Our mission is to provide compassionate access to high-quality medical cannabis in a professional healthcare environment while delivering exceptional customer service.

At Fluent, patient care is our highest priority. We are committed to maintaining industry-leading standards, fostering continuous improvement, and creating opportunities for professional growth. We seek motivated leaders who are passionate about supporting their teams, enhancing the customer experience, and contributing to our success in the medical cannabis industry.
Position Summary

As a Key Holder, you play a critical role in supporting daily dispensary operations while delivering an exceptional patient experience. You may be the first point of contact for patients entering the dispensary, helping create a welcoming environment and providing education on Fluent products and their safe use.

Working closely with the store leadership team, you will assist patients in identifying products that best meet their needs, maintain operational excellence, and support store opening and closing procedures. Every interaction is an opportunity to build trust, strengthen patient relationships, and turn first-time visitors into loyal Fluent customers.
Key Responsibilities
Store Operations

• Perform opening and closing procedures accurately and efficiently.
• Ensure compliance with cash-handling policies and safeguard company assets.
• Open, close, secure, and monitor dispensary operations, including alarm activation and deactivation.
• Conduct daily inventory counts and batch inventory audits.
• Receive and process deliveries according to company procedures.
• Distribute and reconcile cash drawers.
• Maintain a clean, organized, and compliant dispensary environment.
• Assist with deliveries and operational tasks as needed.

Patient Experience

• Deliver exceptional customer service in a fast-paced retail environment.
• Assess patient needs and recommend appropriate products using available resources.
• Educate patients on product offerings and the benefits of medical cannabis.
• Document customer interactions and actions taken.
• Resolve customer concerns and escalate issues when appropriate.
• Follow up on patient inquiries requiring additional research or support.

Team Collaboration

• Foster a positive, inclusive, and team-oriented workplace culture.
• Communicate effectively with store leadership regarding operational updates and customer concerns.
• Support colleagues and contribute to overall store performance and patient satisfaction.

Qualifications
Required

• High school diploma or GED.
• Minimum of 2 years of sales experience.
• Minimum of 2 years of customer service experience.
• Previous experience as a Fluent Curator.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Professional, friendly, and customer-focused demeanor.

Preferred

• Bachelor's degree.
• Previous dispensary or cannabis industry experience.

Skills & Competencies

• Ability to multitask and prioritize responsibilities effectively.
• Strong problem-solving and decision-making abilities.
• Excellent time-management skills.
• Ability to maintain confidentiality and exercise discretion.
• Relationship-building and interpersonal skills.
• Collaborative team player with a positive attitude.
• Self-motivated, proactive, and adaptable in a changing environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent use of hands and arms to operate equipment and handle products.
• Ability to work on tablets, laptops, and desktop computers for prolonged periods.
• Ability to communicate effectively both verbally and in writing.
• Occasionally lift and move items weighing up to 25 pounds.
• Regular and reliable attendance is required.

Work Environment

This position operates in a professional retail dispensary environment and routinely uses computers, tablets, telephones, and other standard office equipment.

Employees may be asked to assist in other areas of the business based on operational needs. Flexibility, teamwork, and a willingness to support overall company objectives are essential for success in this role.
Schedule

• Full-time position.
• Flexible availability required, including evenings, weekends, and holidays as needed.

Additional Requirements

• Must be at least 21 years of age.
• Must successfully pass a comprehensive background check.
• Must be legally authorized to work in the United States and provide proof of eligibility.

Benefits

Eligible full-time employees receive a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) plan

Equal Employment Opportunity

Fluent is an Equal Opportunity Employer committed to creating an inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, age, ancestry, marital status, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable law.

Only candidates selected for further consideration will be contacted.