Shift Manager

We are looking for our next shift manager! We thrive in a fun, fast-paced environment where no two days are the same. We look for individuals with great attitudes who elevate team morale and guest experience. Our team works together to deliver the highest quality in family entertainment, build strong peer relationships, and create lasting memories for our guests. If this sounds like a place you’d love to work, keep reading. What You'll Do (Duties & Responsibilities) Lead and supervise team members throughout assigned shifts Ensure smooth operations and exceptional guest service across attractions, food & beverage, and points of sale Manage staffing levels and delegate duties efficiently Handle guest feedback and resolve issues promptly and professionally Enforce safety standards and compliance requirements Train, coach, and support new and existing employees Uphold company policies and procedures consistently Participate in performance feedback and evaluations Manage opening and closing procedures accurately Communicate clearly with upper management regarding shift performance, staffing, and operational issues Who you are Positive Attitude: You bring energy, professionalism, and a guest-first mindset to every shift Experienced: Prior supervisory experience, ideally in entertainment, hospitality, or food service Leader: Able to motivate, develop, and direct a team in a busy environment Problem Solver: Comfortable making decisions and adapting to rapidly changing situations Guest-Focused: Understands the importance of guest satisfaction and experience quality Organized: Able to manage multiple priorities without losing focus on details Communicator: Strong verbal and written communication skills Flexible: Willing to work evenings, weekends, and holidays as business needs require Minimum Age Requirement: Must be at least 21 years old What to Expect (Who We Are) We empower managers to lead decisively and own their results We prioritize both employee satisfaction and guest experience as core to our culture We believe in continuous improvement and collaborative problem-solving We offer competitive pay and real advancement opportunities We invest in training and professional development to support your success Perks & Benefits Flexible scheduling Leadership that invests in your growth and career path Competitive hourly wage and benefits package Employee Stock Ownership Plan (ESOP) participation Health, Dental, Vision, and Life Insurance after 60 days of full-time employment Potential for paid vacation and holidays (role and tenure dependent) Employee discounts on park food and attractions Bravo Bucks program to earn rewards toward in-park purchases Pay Range: $18 - $22 per hour, depending on experience #J-18808-Ljbffr