Switchboard Supervisor

divh2Switchboard Supervisor/h2pInnovation At Work, Inc. is seeking an experienced Switchboard Supervisor to support hospital communications operations at a federal medical facility. The Supervisor will oversee daily switchboard operations and ensure reliable, professional telephone services for patients, visitors, and medical staff./ppThe Supervisor will coordinate staff scheduling, provide operational guidance to telephone operators, and ensure communications services are delivered efficiently across multiple shifts. This position requires strong leadership, communication skills, and the ability to work in a fast-paced healthcare environment./ppKey Responsibilities include:/pulliSupervise daily operations of hospital switchboard communications services/liliOversee telephone operators responsible for answering and routing incoming calls/liliDevelop and maintain staff schedules to ensure continuous operational coverage/liliProvide training, guidance, and support to communications personnel/liliMonitor call handling performance and customer service standards/liliAssist operators in resolving complex calls or service issues/liliEnsure emergency and priority calls are handled promptly and correctly/liliMaintain operational logs and communicate with facility staff regarding telecommunications issues/liliSupport management with staffing coordination and performance monitoring/li/ulpRequirements/pulliHigh school diploma or equivalent required; associate or bachelors degree preferred/liliMinimum 2 years of supervisory or team lead experience in a call center, telecommunications, or customer service environment/liliExperience working in healthcare communications, hospital switchboard operations, or similar environments preferred/liliAbility to manage and coordinate staff across multiple shifts/liliStrong communication and leadership skills/liliAbility to work under pressure and handle urgent communications situations/liliProfessional demeanor when interacting with patients, visitors, and medical personnel/liliBasic computer proficiency including Microsoft Office/liliAbility to obtain and maintain required facility clearances and training/li/ul/div