Restaurant Manager

Job Description

Role Overview

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Chick-fil-A North Valley is hiring managers for two distinct teams: Kitchen and Hospitality . Every manager is held to the same character standard, though experience and skill requirements vary by team. This is a full-time, on-site role (35–42 hours/week) located at either our Deer Valley location (3001 W. Agua Fria Fwy.) or Norterra location (2575 W. Jomax Rd.).

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Why This Role Exists

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The strength of an organization rests on the strength of its leaders. As we grow, we aim to build our leadership bench from both inside and outside our organization. This role exists to hire, develop, and deploy high-caliber leaders who lead teams, run business areas, and create exceptional guest experiences.

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The Character Standard

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Character is non-negotiable for every manager. We hire for character first, then match competency to the team. You are a strong fit for either track if you:

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• Own it: Take initiative without being asked and own problems until solved.
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• Serve first: Care deeply about guests and team members, leading with empathy.
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• Act with integrity: Do the right thing consistently and keep your word.
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• Stay humble and coachable: Actively seek feedback and grow from it.
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• Develop others: Measure success by how much your team members grow.
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Hospitality Manager (Early Career Track)

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Ideal Qualifications

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• At least 1-3 Years of professional work experience
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• Seeking mentorship, high challenge, and hands-on business experience early in your career.
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• Energized by high-volume service and passionate about guest interaction.
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Responsibilities & Learning Opportunities

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• Shift Leadership: Lead and coach the hospitality team during peak hours, making real-time decisions to safeguard the guest experience.
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• Team Development: Develop team members through actionable feedback, coaching, and clear accountability.
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• Business Operations: Learn how a multi-million-dollar business operates, mastering operational, conflict-resolution, and leadership skills.
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Kitchen Manager (Experienced Career Track)

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Ideal Qualifications

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• 1-3 years of experience running shifts in a restaurant or retail operation.
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• Proven experience leading teams through high volume, including, training and accountability.
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• Strong knowledge of food safety and quality standards (ServSafe Manager certification preferred).
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• Hands-on experience with inventory management, ordering, waste control, and food/labor cost targets.
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Responsibilities & Goals

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• Shift Leadership: Lead and coach the kitchen team during peak hours, making real-time decisions to safeguard the guest experience.
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• Kitchen Operations: Manage prep, production planning, equipment, food safety, and sanitation standards.
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• Cost & Inventory Management: Oversee inventory, ordering, and waste reduction to achieve food and labor financial targets.
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• Leadership Development: Train kitchen team members and mentor emerging kitchen leaders for growth.
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Compensation & Benefits

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• Starting Base Pay: $20.50-$21.50/hour for Managers; Pay raise to follow after a 60-day training period
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• Health Benefits: Health, vision, and dental insurance options.
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• Retirement: 401(k) plans available.
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• Closed on Sundays
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• Professional Development Coaching
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• Food Discount on Every Shift
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• Growth Path: Clear pathways to senior leadership with performance-based promotions and raises.
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Chick-fil-A Norterra 2575 W Jomax Rd, Phoenix, AZ 85085, USA

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Work schedule

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• Weekend availability
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• 8 hour shift
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• Day shift
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• Night shift
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• Monday to Friday
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Benefits

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• Flexible schedule
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• Health insurance
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• Dental insurance
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• Vision insurance
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• 401(k) matching
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• Referral program
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• Employee discount
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• Paid training
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