CUSTOMER SERVICE REPRESENTATIVE

Description:

• Take customer orders via email in a professional and courteous manner.
• Accurately enter customer orders and related information into our database or order management system.
• Confirm order details, process transactions, and ensure timely order fulfillment.
• Answer customer inquiries regarding product availability, order status, pricing, and account information.
• Resolve customer issues and concerns promptly, escalating when necessary to the appropriate department.
• Provide information about products and services to customers.
• Maintain a high level of accuracy in data entry, ensuring customer information and order details are correct.
• Work collaboratively with team members to ensure customer satisfaction and timely processing of orders.
• Report to work at the scheduled time, work as scheduled and is seldom absent from work.
• This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not an exhaustive list. Furthermore, nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this position at any time.

Knowledge/Skills/Abilities

• Strong communication skills, both written and verbal.
• Excellent attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in basic computer applications and data entry.
• Positive attitude and strong problem-solving abilities.

Education/Experience/Certifications/Licenses

• High School Diploma or equivalent required. Associates Degree preferred.
• Previous experience in customer service or data entry is a plus.

Typical Physical and Mental Demands/Work Environment: Work is primarily performed seated in an office. May involve working under deadlines. Requires: broad range of physical and mental activities to perform the duties and responsibilities of the position:

• The Customer Service Representative position requires standing and walking for 2+ hours daily, sitting for 6+ hours, reaching overhead and forward, climbing, and pushing/pulling with arms and legs. Tasks require manual dexterity, attention to detail, problem-solving, memory recall, clear communication, and adaptability. Proficiency in computer use, clear hearing, depth perception, color vision, and visual acuity are essential. The role does not involve lifting or carrying items over 50 lbs and is primarily office-based.

Position requires partial shifts in an environment with extreme temperatures (>100? in summer months): Yes

Typical tools, equipment and machinery utilized: Computers and accessories, applicable computer programs and software, printers and copiers, telecommunication equipment, and general office supplies: Yes

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