Manager - Accounts Receivable Deductions

Fresh-Squeezed Legacy, Bold New Chapter Tropicana Brands Group is a $3B startup aiming to revolutionize the beverage category. Formed in 2022 as a joint venture between PAI Partners and PepsiCo, our portfolio includes iconic brands like Tropicana, Naked, KeVita, Izze, Copella, and Punica. With over 76 years of global leadership in the orange juice category, we’re committed to preserving this legacy while driving innovation in other areas. From reimagining orange juice to creating functional smoothies and driving afternoon refreshments, we are striving to become the undisputed global leader in fresh and chilled beverages. The Finance team plays a critical role in Tropicana Brands Group’s overall success by providing financial insights, strategic guidance, and operational support. Through budgeting, forecasting, and financial analysis, the team ensures that resources are allocated efficiently to drive profitability and growth. Additionally, the team supports decision‑making by identifying risks and opportunities, optimizing costs, and ensuring compliance with internal controls and financial regulations. By partnering with other departments, Finance helps align financial goals with business strategies, ultimately contributing to the company’s stability and long‑term success. Your Next Pour: The Opportunity Tropicana Brands Group (TBG) is seeking a Manager – Accounts Receivable Deductions (Trade and Non‑Trade) to serve as the subject matter expert for deductions within the Order‑to‑Cash (OTC) function. This role will own and govern the end‑to‑end deductions process, providing deep expertise in TBG business processes, enabling technologies, industry practices, and key customer accounts. The role will act as the primary conduit between the offshore operational teams and internal stakeholders including IT, Project Management, Sales, Commercial Finance, and Controllership. Reporting to the Global Process Owner (OTC), this position is accountable for operational excellence, process integrity, and continuous improvement across trade and non‑trade deductions globally. Additional responsibilities include: End‑to‑End Process Ownership Own the global end‑to‑end customer deductions process (trade and non‑trade), from receipt of remittance advice through creation, categorization, investigation, resolution, and closure. Ensure timely resolution and closure of open deductions, actively managing ageing balances and chargeback execution to maximize recovery. Own deductions policies, performance standards, and controls; monitor and report adherence against defined targets in partnership with Sales and Commercial teams. Operational Leadership & BPO Partnership Serve as SME to the offshore/shared service provider, ensuring deductions are accurately categorized, processed, investigated, and dispositioned in line with SLAs and internal controls. Provide functional guidance, escalation support, and issue resolution for complex or high‑risk deductions, including large customer accounts and executive‑level escalations. Drive consistent execution of global processes while enabling regional nuances where required. Stakeholder & Cross‑Functional Partnership Partner closely with Sales, Customer Service, Logistics, Commercial Finance, and Controllers to resolve deductions related to promotions, pricing, shortages, and logistics disputes. Act as the functional bridge between Operations, IT, and Project Management for deductions‑related initiatives, enhancements, and defect resolution. Technology & Transformation Enablement Serve as the functional owner for deductions‑related capabilities across SAP S/4HANA, TPM, and other deduction related tools, ensuring process integrity across system integrations. Own defect identification and resolution related to system or interface issues, partnering with IT and technical teams to accelerate closure and reduce rework. Support ERP enhancements, automation, reporting improvements, and transformation initiatives aligned with the broader OTC roadmap, consistent with global process ownership expectations. Performance Management, Reporting & Insights Own global deductions reporting, analytics, and trend analysis using ERP standard reports and data visualization tools such as Power BI. Identify root causes and systemic drivers of deductions, collaborate cross‑functionally to coordinate corrective actions to reduce future volume and improve customer experience. Drive continuous improvement through standardization, simplification, and adoption of industry best practices, consistent with shared services and GPO operating models. The Perfect Blend: Experience 10+ years of experience in customer deductions management (trade and non‑trade) within a CPG or B2B manufacturing environment. Demonstrated experience owning or leading end‑to‑end OTC or deductions processes in a global or shared services model. Proven experience working with offshore/BPO service providers, including SLA management and issue escalation. Strong hands‑on knowledge of SAP S/4HANA and Trade Promotion Management (TPM) systems, with an understanding of system integrations and data flows. Deep understanding of customer remittances, pricing structures, promotional mechanics, and common deduction behaviors. Solid understanding of logistics, supply chain, fees, fines, and penalties related issues in CPG. Solid understanding of contracts, pricing, and unearned cash discounts are handled in the industry. Experience leveraging data, reporting, and analytics to drive operational and financial outcomes. Strong business acumen with the ability to translate operational detail into executive‑level insights. Exceptional collaboration, communication, and influencing skills across matrixed, global organizations. Hands‑on, proactive problem solver comfortable operating in fast‑paced, evolving environments. Customer‑focused mindset with a strong understanding of the impact of deductions management on customer relationships and working capital. Foundational Ingredients: Requirements Bachelor’s degree in finance, Accounting, Business, or a related field required. Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Must be located in Chicago, IL surrounding area or willing to relocate for the duration of employment. Willingness to adapt and thrive in a blended work environment with 3‑days in office, seamlessly transitioning between remote work and in‑office operations. Perks That Pack a Punch TBG is pleased to offer you a comprehensive benefits package which includes a 401(k) plan, medical, dental, vision, company provided life, STD and LTD insurance. In addition, you may also elect to participate in voluntary life, accident, hospital, and critical illness coverages. The salary range for this position is $87,000-$120,000 annually #J-18808-Ljbffr All External Jobs