Customer Service Specialist

Flooring America

Springfield, IL

Job Description
Job Description

About This Role
We're seeking a Sales Consultant to join our team at Flooring America.
Your primary responsibility will be to assist customers in selecting the perfect flooring for their home, taking into account factors such as quality, type, and color.
You will also be responsible for estimating and pricing projects to ensure a smooth installation process.
Able to follow up with customers throughout the project, from initial consultation to final installation.
Our goal is to provide exceptional customer service and build long-term relationships with our customers.
If you have a passion for design and enjoy helping people enhance their living spaces, we encourage you to apply!
What You'll Do

Key Responsibilities for the Sales Consultant
Ensure the showroom is always clean and well-maintained.
Deliver top-notch customer service, exceeding expectations at every turn.
Take ownership of the project from start to finish, providing a seamless experience for the customer.
Develop the skills necessary to accurately estimate and price projects.
Stay up-to-date on our extensive selection of flooring products, including benefits and warranties associated with each.
Requirements

Qualifications for the Sales Consultant
Must be self-motivated and able to work independently.
Personally well-organized and detail-oriented.
Valid Driver’s License and reliable transportation for In-Home visits.
Desire to want to service customers and help them with all their flooring needs.
Sales Experience and Customer service Background a plus, but will train the right person.
Benefits

How to Apply
Please supply:
An up-to-date resume and brief cover letter outlining your experience for the position
Salary history and/or requirements
We kindly ask for no emails or phone calls be sent to our store, as a means to further your application process. Please do not personally deliver resumes to the store . These efforts will not enhance your opportunity for consideration, and we are not equipped to respond to these requests. We thank you kindly in advance for your adherence to this request.
Candidates who meet our selection criteria will be contacted by e-mail or phone for the next step in our hiring process, and in certain instances may be asked to take an online assessment.
Thank you for your interest in our position. We appreciate the time you have taken to apply with us.
Flooring America is an Equal Opportunity Employer

Apply

Vacancy posted 1 day ago

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