OFFICE ASSOCIATE

Office Associate

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome. The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Sponsorship for employment The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. Disclosure of salary information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history.

Position Overview The Division of Family and Community Services is seeking to hire a position to perform a variety of complex, specialized clerical, and secretarial functions. Under direction, performs a variety of complex, specialized clerical duties for supervisory staff, keyboards documents, processes records and performs general office support functions involving related steps, processes and/or methods requiring application of agency policies and procedures; determines work methods and procedures to complete assignments; provides information/assistance to explain/clarify rules, processes or procedures. Essential Functions Keyboards a wide variety of complex memos, reports and correspondence involving medical, technical, and legal terminology. Prepares and maintains complex, highly specialized records and reports. Receives telephone calls and emails, determines the nature of the calls and emails, directs inquiries to appropriate staff. Maintains and organizes client appeal files, records, and reports documents pertinent to hearing. Provides clerical office support. Receives and distributes mail, manual releases, and memos. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications Requires knowledge, skill and mental development equivalent to completion of high school. Requires two (2) years of office experience. Requires the ability to keyboard accurately at a rate of 45 wpm.

Work Hours: Monday-Friday 8:30am-5pm, 1-hour unpaid lunch. Headquarter Location: 3501 Algonquin Rd, Rolling Meadows, Illinois, 60008 Family & Community Services Region 1 North Clerical North Suburban Office, Cook County Work County: Cook

About the Agency: The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following: A Pension Program Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick days annually (Sick days carry over from year to year) 10-25 days of Paid Vacation time annually - (10 days in year one of employment) Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) Federal Public Service Loan Forgiveness Program eligibility GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions Commuter Savings Program (Chicago only)