Product Manager, Delivery

Austin, TXProduct – Product /Full-Time /HybridEverlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.The Delivery Platform is the operational backbone of Everlywell. You'll own the systems that move kits to customers, messages to members, and support requests to resolution. When someone orders a test, your platform ensures they receive it, remember to complete it, and get help when they need it.This is execution-critical work. Kit return rates directly impact revenue. Member activation drives retention. CX efficiency determines margin. Everything you build has a measurable business impact.You'll be responsible for:Member communications — email, SMS, and notification orchestration that drive actionCustomer experience and support tooling — ensuring issues get resolved efficientlyFulfillment and supply chain — kit delivery, inventory, shipping partner coordinationProgram configuration — client-specific workflows, activation sequences, operational rulesKit return rate optimization — the operational levers that get tests completedWhy this role matters:Direct revenue impact: kit return rate improvements drop straight to the bottom lineOperational scale: millions of communications sent, hundreds of thousands of kits shippedEnterprise growth: health plan clients depend on your platform's reliabilityCross-functional hub: you'll partner with clinical, engineering, CX ops, and client successWhat success looks like in your first year:Own kit return rate and demonstrate measurable improvement through operational interventionsShip improvements to member communications that increase engagement and activationStreamline CX tooling to reduce resolution time and support costsSuccessfully configure and launch at least two new enterprise programsBuild strong partnerships with CX operations, fulfillment, and clinical teamsWhat we are looking for:4-5 years of product management experienceProven results improving operational metrics — bring the numbersExperience with lifecycle communications (Iterable, Braze, or similar)Background in CX, support tooling, or operational productsComfort with supply chain, fulfillment, or logistics systemsStrong analytical skills — you track cohorts, measure interventions, optimize funnelsClear communication across technical and operational teamsEven better if you have:Healthcare or healthtech backgroundExperience with enterprise B2B programs and client configuration requirementsBackground in subscription products or retention-focused rolesStartup or scale-up experience where operational excellence matteredExperience with HIPAA compliance and healthcare communications requirementsYou'll thrive here if:You find operational problems genuinely interesting, not tediousYou believe unsexy infrastructure work often has the biggest business impactYou can context-switch between strategic planning and debugging a failed emailYou're energized by making systems reliable, not just launching new featuresYou want to own the platform that makes everything else actually workSecurity Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at .We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.