Lead, Merchandise Operations - Universal Kids Resort

Job Title

Support daily operations of assigned store and cart locations and act as first point-of-contact for Team Members and inter-departmental partners in partnership with a Supervisor or above. Responsible for revenue generation, maintaining proper stock levels, supporting sales initiatives, maintaining daily labor budgets, executing operational plans, and monitoring the operation to ensure Guest and Team Member safety and venue presentation/cleanliness.

Job Responsibilities

• Ensure merchandise presentation standards are followed and monitor inventory levels. Handle the receiving of merchandise deliveries, ensure proper stockroom utilization, and stocking of the sales floor. Support accurate completion of the inventory process. Partner with leadership to drive business and execute divisional initiatives.
• Responsible for the consistent execution of world class Guest service, operational standards and motivating Team Members. Conduct daily shift meetings, engage in safety spot talks, and documents Team Member performance. Aid in the dissemination of general company and venue or area specific forms of communication. Effectively applies the UDX service model to satisfy and resolve the needs of the Guests and the Team Members. Monitors and reports deficiencies in show and facility quality. Maintains standards of cleanliness.
• First point of contact for Team Members. Perform on-the-job training for new Team Members, working closely with Management to ensure that Team Members have successfully completed their training plan. Monitor trainees throughout their onboarding and training to ensure operational proficiency. Meet with Team Members to review their training progress, addresses concerns, document training related issues, and ensure Team Member readiness for job responsibilities.
• Perform all administrative duties related to the daily opening and closing of venues. Ensure daily staffing levels and rotation schedules are adjusted according to park attendance. Maintain daily reports, overtime reports, and safety checklists. Maintain operating supplies, review timekeeping to ensure that time is properly entered based on job code and functional area. Approve daily scheduling request changes.
• Assists with projects, initiatives and sustainment efforts as directed.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

Supervisory Responsibility

• Individual Contributor.

Additional Information

• Carries out responsibilities in accordance with the organization's policies and applicable laws.
• Must be able to work a flexible and varying schedule based on business needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

High School Diploma or GED required.

6+ months of leadership experience preferred; or equivalent combination of education and experience.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE.