JAVA Production Support - Remote
Georgia IT Inc
Java Production Support
Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward. Manage and respond to users on timely manner. Log incident ticket for production issues and user queries. Provide necessary information needed for further investigation to next level support (L2) to proceed with fix. Ensure L2 teams identify root cause with impact analysis before delivering production defect fixes. Prioritize defects and plan for production release based on defect criticality or align with quarterly release. Follow up on defect and incident closure and meet incident closure KPI. Share production defect support learning with QA team and development team to improve application quality and minimize future defects. Make sure system availability as per respective agreed SLA. Ensure daily end of day execution for supported applications complete successfully. Perform annual Disaster Recovery (DR) exercise for supported applications. Provide support to System Engineers on server level patches / upgrade as and when applicable. Ensure proper knowledge transfer (KT) from project / development team before enhancement release. Ensure application documentation is properly updated for each production release.
Vacancy posted 16 hours ago
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