Service Desk Lead - Operations & Escalation Champion

$84.9k - $154.5k

ASM Research, An Accenture Federal Services Company

A leading IT solutions provider is seeking a Service Desk Lead to provide operational leadership for the service desk functions. You will manage day-to-day operations, lead shift teams, and ensure quality service delivery while focusing on customer satisfaction. The ideal candidate will have at least 6 years of service desk experience, a Bachelor's degree in a relevant field, and strong ITIL knowledge. This role offers competitive compensation ranging from $84,900 to $154,500 based on experience and qualifications. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Service Desk Lead - Operations & Escalation Champion in Denver, CO vacancy

Partner Support Escalation Engineer Pax8
$70k - $90k
Job: Partner Support Escalation Engineer Lead high‑impact escalations for partners... ...an exciting opportunity to operate at the center of our Global... ...insight. What You’ll Do Champion complex escalations — serve... ..., and Professional Services to diagnose challenges, improve...
Operations
Work at office
Remote work
Flexible hours
Fremont Economic Development Corporation
Denver, CO
1 day ago
Service Desk Lead
$84.9k - $154.5k
...The Service Desk Lead provides supervisory and operational leadership for the company’s service desk functions. This role manages weekly day-to-day service... ...quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely...
Operations
Contract work
Work at office
Shift work
ASM Research, An Accenture Federal Services Company
Denver, CO
3 days ago
Service Desk Lead
...Job Summary The Service Desk Team Lead is a pivotal role responsible for providing leadership, coaching... ...activities to enhance team cohesion. Operations Manager Collaborate with the Service... ...customer inquiries and complaints, escalating when necessary. Perform deep dive...
Operations
Work experience placement
Work at office
Auxis
Denver, CO
4 days ago
IT Helpdesk Manager
...engineering, manufacturing, and operational challenges for space... ...Helpdesk Manager to lead our Denver helpdesk... ...consistently great IT service, this is your role.... ...for optimal resolution Escalate appropriately to IT... ...depth, not just breadth Champion self‑service tooling...
Operations
Permanent employment
Work at office
Remote work
True Anomaly
Denver, CO
1 day ago
Service Desk Lead: ITIL, Escalations & Leadership (Secret Clearance)
ASM Research, An Accenture Federal Services Company is seeking a Customer Service Lead to oversee the service desk, drive SLAs, and mentor a team of support specialists. The role acts as a key escalation point and partner for IT and leadership to align services with business...
Suggested
ASM Research, An Accenture Federal Services Company
Denver, CO
3 days ago
Service Desk Manager
$80k - $90k
...Change Management Own all Tier 3 escalations , ensuring they meet SLA for response and resolution. Lead Problem Management efforts:... ...& Security Ensure Tier 3 operations adhere to federal identity, credentialing... ...integrations with cloud services. Core Competencies Expert‑...
Operations
Permanent employment
Work at office
ASM Research, An Accenture Federal Services Company
Denver, CO
2 days ago
Benefits Specialist: Leave, ADA & Compliance Champion
...seeking a Benefits Specialist in Denver to champion leave of absence, disability plans, and... .... You will handle complex case escalations, ensure compliance across local, state,... ...HR, Legal, Payroll, and vendors to keep operations running smoothly. Qualified candidates...
Operations
Local area
Aquent
Denver, CO
2 days ago
Director of IP Client Service
$220k - $270k
Director of IP Client Service Cooley is seeking a Director... ...client service at an operational level with focus on... ...handoff Serve as escalation point for critical client... ...control Inspire and lead in a way that gets the... ...range of team members Champion and promote creativity...
Operations
Hourly pay
Full time
Temporary work
Work at office
Local area
Immediate start
Remote work
Work from home
Worldwide
Flexible hours
Weekend work
Cooley LLP
Denver, CO
1 day ago
Client Experience Manager
$66.59k - $75k
...including Client Experience Champions, Client Engagement Leads/Managers, and Learning... ...teams. Serve as a high‑level escalation path for client concerns... ...client relationships. Operational Oversight Monitor regional... ...adjustments to improve service responsiveness. Partner with...
Operations
Local area
Shift work
Tyler Technologies
Lakewood, CO
3 days ago
National Office Managing Director
$163k - $343.7k
...history, delivering excellent service through innovation has been a... ...reporting documentation. Escalate complex or novel issues as appropriate... ..., and data-driven tools. Champion the thoughtful and... ...significant businesses/real estate operations Strong understanding...
Operations
Work at office
Local area
Worldwide
Crowe
Denver, CO
1 day ago
Remote Customer Success Manager
...retention, and growth by leading onboarding, driving... ...with economic buyers, champions, decision makers, and primary operators, ensuring alignment across... ...Operations teams. Manage escalations with whiteglove... ...Support, Product, and Services to ensure one aligned customer...
Operations
Remote work
Worldwide
GrabJobs
Aurora, CO
3 days ago
Service Desk Lead
$25 - $26 per hour
...range $25.00/hr - $26.00/hr Job Summary: We are looking for a Service Desk Lead to oversee a team of Service Desk Analysts, ensuring timely... ...interactions, and process adherence. Act as the primary escalation point for complex IT incidents and service requests, providing...
Contract work
SNI Companies
Denver, CO
5 days ago
Mission Delivery Lead: Agile Execution Champion
Booz Allen Hamilton seeks a Mission Delivery Lead to oversee product ownership, agile governance, and execution integrity across critical... ...-functional collaboration across mission engineering, software development, VV&T, and operations to #J-18808-Ljbffr Booz Allen Hamilton
Operations
Booz Allen Hamilton
Aurora, CO
1 day ago
Sales Specialist
$13 - $22 per hour
...experiences, products, and services. Let's Go! Own &... ...superpowers and champion authenticity in everyone... ...floor. You support store operations, assist leadership as... ...trust and loyalty. Lead by example by demonstrating... ...customer concerns and escalate issues appropriately...
Operations
Hourly pay
Minimum wage
Local area
Flexible hours
Shift work
Night shift
Afternoon shift
Petco Health and Wellness
Denver, CO
3 days ago
Travel Nurse RN - Nurse Manager - $2,572 per week in Denver, CO
$2,572 per week
...Contributing to strategic planning and day-to-day operations is essential. Standards of care must be... ..., and safe. The individual will champion the use of available resources for... ...patient satisfaction utilizing available service metrics is needed. Partnership with physicians...
Operations
Full time
Contract work
Shift work
Cynet Health
Denver, CO
1 day ago
Service Manager
$79k - $158k
...conditioning in 1902, we lead with purpose:... ...role Carrier Commercial Service is seeking an experienced... ...financial performance against operating plan and budget. Meet... ..., and customer escalations related to serviced equipment... ...and profitability. Champion EH&S compliance and...
Operations
Temporary work
Work at office
Dormont Manufacturing Company
Centennial, CO
2 days ago
Service Manager
$75k
...water and water treatment services for the greater part... ...in connecting field operations with broader business... .... Customer Experience Champion: Ensure service personnel... ...customers. Handle escalated customer concerns, working... ...moments that can lead to upselling and long-...
Operations
Base plus commission
Full time
Work at office
Monday to Friday
Hall's Culligan Water
Englewood, CO
3 days ago
Manager, Client Success
$135k - $165k
...as a key partner for day‑to‑day client operations, helping to drive satisfaction,... ...needs and ensuring smooth delivery of services. Lead and coach a team of account managers that... ...reporting are consistent. Serve as a key escalation point for issue resolution. Develop a...
Operations
Flexible hours
Datavant
Denver, CO
2 days ago
Technical Support Engineer III
...product-related issues Serve as an escalation point for Tier 1 and Tier 2... ...administration, security operations, or a related technical roles... ...commonly used by MSPs, MSSPs, or IT service providers Hands-on experience... ...mentoring junior engineers, leading technical investigations, or...
Operations
Todyl
Denver, CO
2 days ago
Client Strategy & Engagement Lead (Director) - Business Strategy & Transformation - & Co
$230k - $400k
...innovative business strategy, operational excellence, and change... ...markets or accounts. Lead client‑focused... ...Strategy & Transformation services with client priorities... ...measures. Serve as an escalation point for client... ...overall engagement health. Champion client value...
Operations
Contract work
Work experience placement
Work at office
Local area
Burns & McDonnell
Denver, CO
2 days ago
Remote Customer Care Manager
...bringing faster and more reliable internet service to many rural markets traditionally... ...support our life and safety customers. Operating in a highly cross-functional environment... ...the customer technical, operational, and escalated issues. As a Customer Care Manager, your...
Operations
Work at office
Immediate start
Remote work
GrabJobs
Aurora, CO
5 days ago
Manager, Customer Support
...Support (BackOffice) to lead a team dedicated to... ...customer relationships. Operating within a period of... ...transformation, this leader will champion the integration of AI... ...workflows to redefine service excellence and elevate... ...the primary customer escalation point for your team—de...
Operations
Work at office
Local area
Flexible hours
Buyers Edge Platform
Centennial, CO
4 days ago
Technical Support Engineer
...obtain knowledge of assigned Engineering Operations topics. Identifies common operational... ...technical problems with standard solutions. Escalates more complex issues to senior engineers.... ...as the escalation point for advanced services. Works towards industry standard certifications...
Operations
Local area
Immediate start
Remote work
Night shift
Weekend work
Artech Information System LLC
Centennial, CO
4 days ago
Front Desk Supervisor/Customer Service - Hilton $16-$35/hr
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists... ...Agents during busy shifts, handles escalated guest concerns, and helps manage the check...
Operations
Hourly pay
Full time
Shift work
Night shift
Afternoon shift
Hilton
Thornton, CO
5 days ago
Advisory Director Client Relationship Executive - Transformation
$190k - $300k
...outcomes. The Transformation CRE operates at the intersection of... ...Leadership & Account Strategy Lead Advisory account strategies for... ...hours) Position GT's full-service Advisory approach — uniting data... ..., and ROI at scale Champion responsible, practical AI adoption...
Operations
Work at office
Local area
Grant Thornton
Denver, CO
1 day ago
Office Manager
...This person is a key operational leader who helps protect... .... What You’ll Own Lead daily front-office and... ...operations. Supervise front desk, check-in, check-out,... ...by department and service line. Ensure patient registration... ...prevent issues from escalating or repeating....
Operations
Work at office
Rebis Health
Littleton, CO
2 days ago
Technical Support Engineer
$75k - $90k
...standard procedures for proper escalation of unresolved issues to the... ...of a companies' products and services Bachelor’s Degree in Technology... ...the support of the customer operations and development teams... ...others through company help desk software, such as Zendesk, in...
Operations
Full time
Work at office
Remote work
Shift work
Night shift
Kaseware
Denver, CO
1 day ago
Regional Sales Coordinator
$57k - $75k
...and ankle orthopedic care. Paragon 28 (a Zimmer Biomet company) is looking for a Regional Sales Coordinator to champion our Eastern Time Zone operations. In this role, you will be the ultimate logistical strategist. You will ensure our life-changing medical devices...
Operations
Full time
Work from home
Home office
Flexible hours
Night shift
Zimmer Biomet
Englewood, CO
3 days ago
Compliance eDiscovery Manager
...Email Monitoring Program. Management and oversight of day-to-day operations of the Compliance QUESTionLine. Take Ownership and maintenance... ...regarding program enhancements or areas of improvement. Escalate issues to leadership, legal, and/or the Investigations team, as...
Operations
Work experience placement
MDAEdge
Denver, CO
3 days ago
Director, Meetings & Event Services
...Director, Meeting & Event Services is a leadership role... ...for driving operational excellence, strategic... ...global markets. This role leads multidisciplinary event... ...presentations Serve as a senior escalation point for client... ...Systems & Reporting Champion the effective use of...
Operations
Freelance
Worldwide
Jack Morton Worldwide
Denver, CO
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Lead - Operations & Escalation Champion. Be the first to apply!