Customer Success Manager

Why join us TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients. At TRACTIAN, you’ll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech. Customer at TRACTIAN The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world‑class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers. What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs. Responsibilities Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives; Guarantee optimal customer satisfaction and ROI by managing both internal and external resources; Drive customer accounts growth by delivering successful ROI and relationship building; Successfully implement new projects by visiting customers during kick‑off periods, as well as providing training to all stakeholders of the projects Requirements Business-driven mindset and customer facing experience; More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry; Experience in management of projects and small teams; Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders. Strong analytical and problem-solving skills, with a focus on continuous improvement. Bachelor's degree in Engineering or a related field. Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America. Valid driver's license with a good standing record. Bonus Points Maintenance specific experience with usage of CBM and CMMS tools; Experience in implementing Lean Manufacturing or Six Sigma methodologies Compensation Competitive Salary Premium Medical, Dental, and Vision Coverage Paid Time Off (PTO): 15 Days, plus 11 paid holidays 401(k) Retirement Plan, 1% match Wellhub Membership - Access a wide range of gyms and training programs. Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world. #J-18808-Ljbffr