Customer Success Manager

FlowPath is looking for their first Customer Success Manager to join our team. El numero uno. As a Customer Success Manager, you will be “delighting” customers every step of their onboarding journey through their lifetime as a customer. You will help create an invaluable customer experience and serve as an advocate for our customers, voicing all needs, requests, and suggestions. The right candidate will: Be able to passionately explain how FlowPath can make an impact for our customers’ businesses and make them operational heroes within their organization Analyze client usage and integrate insights into a tailored success plan for our diverse customer base Learn fast, and be quick on their feet in a fast-paced environment Become an expert on facilities and operations Develop a thorough understanding of setting up and troubleshooting FlowPath FM Platform Help clients investigate technical challenges Be the go-to resource to ensure clients have the best possible experience with our platform Manage the Help Center to help clients find answers when they need them Effectively communicate with customers via chat, email, or phone to provide prompt technical support Be passionate about making our customers happy Be open to “wearing multiple hats” with a readiness to support all members of the FlowPath team - flexibility is key for this role! What it take to be a rockstar in this position: Positive, supportive, and self-starting Gritty and persistent Highly organized and extremely detailed oriented You play well with others Ability to prioritize & multi-task with exceptional time-management skills You are curious and will ask questions to get to the heart of the matter Strong interest in technology and/or software Genuine passion for helping others reach their goals Adaptable and energetic team player Willingness and desire to learn and grow quickly in a startup environment Requirements: Excellent written and verbal communication skills Background in establishing and building lasting customer relationships and/or customer support experience Strong analytical and critical thinking skills Proficient in Google Suite (Docs, Sheets, Slides) Education: As little or as much as it takes to do the job INCREDIBLE BENEFITS No Vacation Tracking (you take vacation whenever you want — no need to keep track) Health, Dental, and Vision Insurance Casual dress all-day, everyday Ask us about Frank, Porter, and Beau 401K Flexible work from home days #J-18808-Ljbffr