Customer Success Manager

Job Description

Job Description

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External Job Title: Customer Success Manager

Internal Job Title: Key Partner Manager (hybrid- onsite Monday-Thursday)

Location: US-GA-Atlanta (Sandy Springs)

FLSA : Exempt

#LI-Hybrid

Job Overview :

The Key Partner Manager is a strategic growth leader responsible for driving revenue and profitability within the OEM channel. This role owns the development and execution of data-driven strategies that expand partner relationships, increase product penetration, and deliver measurable business results. Acting as a trusted advisor, the Key Partner Manager collaborates with senior-level partner stakeholders and internal teams to identify opportunities, implement solutions, and ensure long-term account success.

Job Responsibilities:

• Drive the development and execution of strategies that increase adoption and penetration of products and services, driving measurable revenue growth.
• Analyze and review operational metrics, KPIs, reports, external data, and market trends to identify and create mutual opportunities for growth and customer retention.
• Coordinate and support quarterly business reviews with partners to present insights, recommend actions, and align on growth objectives.
• Implement projects that strengthen client relationships and position Safe-Guard as a strategic partner.
• Collaborate with cross-functional teams to deliver innovative solutions that enhance partner performance and profitability, ensuring execution of partner priorities and alignment with organizational objectives.
• Proactively manage and analyze program data and processes to identify issues that impede productivity, efficiency, quality, and service delivery.
• Support monthly and quarterly business reviews focused on revenue performance, collaborating with senior management and critical partners to identify growth opportunities and achieve mutual financial objectives.
• Contribute to the development and execution of short-, medium-, and long-term revenue strategies to meet and exceed annual financial targets.
• Collaborate with Key Partners to understand their business objectives and strategies, and assist in prioritizing initiatives that drive mutual success.
• Align performance metrics with revenue objectives, providing accurate forecasts and actionable insights to leadership.
• Partner with key stakeholders to prioritize projects that drive top-line growth, ensuring alignment with overall business goals.
• Collaborate with internal teams to optimize program performance, efficiencies, and improving profitability.
• Identify and implement solutions that accelerate revenue growth and operational efficiency, leveraging internal resources and cross-functional teams.
• Deliver business solutions, reporting, analytics, and financial services that enable Key Partners to make revenue-driven decisions.
• Provide support and development to Key Partner support personnel, ensuring capabilities are aligned with revenue generation and partner success.
• Influence across multiple functions and external providers to secure outcomes that maximize partner profitability and retention.
• Apply critical thinking to design dynamic strategies that unlock new revenue streams and strengthen existing ones.
• Drive overall OEM retention and profitability through proactive engagement and performance optimization.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• Bachelor’s in Business, Marketing, Operations Management, Strategy, or related field.
• 5+ years of experience in automotive financial services with a focus on strategic partnerships.
• Knowledge of automotive industry systems and processes.
• Proven ability to drive revenue growth and partner success through collaboration and execution of strategic projects.
• Experience in sales planning, business, and market development; ability to take ownership of client portfolios and drive business.
• Strong analytical and problem-solving skills with ability to interpret data and support decision-making.
• Ability to leverage internal and external resources to achieve objectives.
• Excellent written and verbal communication skills; demonstrated ability to deliver clear and well-organized presentations.
• Strong relationship and account management skills.
• Entrepreneurial spirit, self-starter, proactive, with a proven track record of delivering results.
• Strong project management collaboration skills; ability to provide clear business requirements, actively participate in project planning, and ensure successful execution of client initiatives in partnership with dedicated project managers.
• Flexible schedule with the ability to travel as needed (15%+).

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.