Visa Ops Specialist

Visa Operations Specialist

As a Visa Operations Specialist, you will be responsible for owning and managing specific projects within CEA CAPA's Enrollment and Advising Department designed to contribute to sales and retention goals including but not limited to document collection, support for the visa and immigration process, and other enrollment operations processes as needed.

What You'll Do:

• Assist with Student Visa webinars as needed.
• Travel to consulates as needed for batch visa appointments.
• Travel to various universities as needed for Visa Voyages.
• Assist with visa and immigration support procedures.
• Assist with the processing of all student documents uploaded through the student portal. This includes:
• Reviewing all documents for accuracy, marking documents received in the Student Information System, and communicating to the account owner or student on any documents that need to be resubmitted.
• Acting as the subject matter expert for approved documents needed according to the specifications of each of our partner institutions and destinations.
• Record notes and create efficiencies in Customer Relationship Management (CRM) system regarding all student communication.
• Assist with administrative services related to enrollment promotional activities in collaboration with the marketing team.
• Work collaboratively with various departments across the organization, both domestic and international, to create and continue to improve the student's experience and streamline administrative processes.
• Assist with visa and immigration support procedures.
• Other duties as assigned.

Starting Salary: $52,000

What Makes a Great Candidate:

• Bachelor's degree preferred.
• 1-3 years of experience required.
• Demonstrated commitment to justice, equity, inclusion, and diversity.
• Experience with education abroad is a plus.
• Proficient in MS Office: Word, Excel, and Outlook
• Experience using CRM (Customer Relations Management) databases, Salesforce preferred.
• Excellent organizational and time management skills
• Excellent interpersonal skills and outstanding written and verbal communication skills
• Ability to work in a fast-paced environment.
• Ability to respect confidentiality and ethical boundaries regarding student privacy.

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

Who We Are:

CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.

Why You'll Love CEA CAPA:

• Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
• Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer timebecause balance matters.
• Support for Your Whole Life: Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life eventsbecause caring for your loved ones matters.
• Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangoutsexact activities vary by team.

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.