Customer Service Representative

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Company Overview:
At Usery Insurance Agency, we believe insurance is more than policies — it’s protecting the people, homes, and futures that matter most. Built on a foundation of honesty, hospitality, empathy, and education, our mission is simple: protect assets one family at a time. We specialize in auto, home, life, and retirement planning, with a growing focus on small business solutions. Our approach is hospitality-driven — proactive policy reviews, personal birthday calls, and clear, straightforward conversations that put clients first. Whether you’re looking to protect your wheels, walls, or wealth, or you’re seeking a career with a values-driven agency, Usery Insurance is here to help you grow with confidence.

Position Overview:  
As an Insurance Customer Service Representative , you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:  

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment
• Bilingual Spanish preferred