Produce Assistant Department Manager

Location Hales Corners Position Type Full-Time Company Overview We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Job Summary Job Title: Produce Assistant Department Manager Reports To: Produce Department Manager Provides assistance to the Produce Department Manager by working closely with all Produce associates to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are achieved, and associates’ needs are met. Produce Department Leaders and Associates provide a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh and delicious for the families within our communities. Essential Duties and Responsibilities Performs tasks as delegated by the Produce Department Manager and effectively leads the Produce Department in the absence of the Department Manager. Reinforces Festival culture, customer service, and performance expectations to all Produce associates. Trains new Produce associates and re‑trains as necessary. Writes and conducts performance reviews of Produce associates. Documents violations of company policies/procedures by Produce associates and conducts appropriate corrective action, up to and including termination. Answers questions and provides guidance to all Produce department associates. Ensures all department standards are being met in the Produce department. Observes sales floor and back stock conditions; takes action to correct areas of opportunity. Maintains appropriate inventory levels and ensures accurate pricing on products received and sold. Communicates and works cooperatively with Store Director, Produce Manager, other Department Managers and Produce associates to maintain standards and exceed guest expectations. Provides customer service to guests. Assists guests with finding items. Takes orders and other special requests. Answers the telephone and assists callers using proper phone etiquette. Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received. Assists all department associates with daily responsibilities while leading by example. Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed. Required to maintain food safety logs. Responsible for the department’s timekeeping accuracy. Communicates to HR regarding any missing time, transferred hours, and schedule issues. Ensures all quality standards are being met, including quantity expectations at 100% by 10 a.m. and 5 p.m. Other duties as assigned. Maintains regular, timely attendance in compliance with the work schedule, and provides adequate notice for occasional absences. Qualifications High School Education or equivalent combination of education and experience. Understands leadership and how to motivate a team of individuals. Possesses great oral and written communication skills. Knowledge of technology and the use of a computer. Thorough knowledge of the retail food business, perishable department operations, merchandising skills, and ability to make timely and effective decisions. Ability to deal tactfully and effectively with customers and all personnel. Knowledge and understanding of all safety requirements and company safety policies. Possesses the ability to apply on‑the‑job safety training to recognize and react to possible safety hazards on store premises, including training and knowledge of equipment/procedures: hand jack, baler, forklift, cutter, proper lifting techniques, proper scanning technique, hand truck, trash compactor. Must have WI Certified Food Manager License (Festival will pay for certification if not certified). Physical Demands and Work Environment Standing for extended periods of time. Lifting up to 50 pounds on an occasional basis. Occasional exposure to extreme temperatures. Work Schedule The Produce Assistant Department Manager is a full‑time position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays. Benefits Overview Associate Discount: Enjoy an industry‑leading 15% off your grocery purchases for you and your immediate household. Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part‑time store associates receive a $1 premium per hour on Sundays and select holidays, while hourly full‑time store associates receive time and a half on Sundays and select holidays. Two‑Week Advanced Scheduling: Better planning. Better balance. We provide schedules two weeks in advance. Vision & Dental Insurance: Part‑time and full‑time associates are eligible for vision insurance and two dental coverage options. Support: Associates receive support for total well‑being, including 3 weeks of paid parental leave, a fitness reimbursement program, an Employee Assistance Program, and LEAPCare Care Coaches providing confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety. Save for Your Future: Offering a 401(k) plan with an annual discretionary match to help associates reach retirement savings goals. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top‑notch team of skilled, experienced and service‑oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Location Details 5600 S 108th St, Hales Corners, WI 53130 #J-18808-Ljbffr UNAVAILABLE