Medical Support Assistant (Advanced)

Job TitleJob DescriptionMajor duties include, but are not limited to:First line of contact for scheduling specialty care for Veterans in GEC programs. Must, at all times, remain friendly and courteous, regardless of the patient's or visitor's attitude or behavior.Responsible for receiving, and routing all Veteran requests for specialty care. These request may be for scheduled and unscheduled examinations and appointments.Responsible for ensuring non-VA records are forwarded to the appropriate provider for review and forward to the appropriate agency prior to inclusion into the patient's medical record.Scans and indexes materials accordingly into CPRS VistA Imaging, on a timely basis and within established guidelines, and makes the proper disposition of documents.Complies with the mandatory training requirements for the outpatient scheduling process and schedules appointments using established business rules to reduce no shows.Receives telephone calls regarding such things as the availability of, and procedures for obtaining medical assistance, directions and information for contacting various departments, services and requests for changes in scheduled appointments.Responsible for gathering, compiling, and analyzing data and maintaining program tracking logs and consult tracking reports.Manages and keeps up to date GEC program electronic files. Responsible for uploading documents, creating files and folders, and removing documents no longer needed or expired.Serves as the timekeeper to staff and back-up support for the other social work service clerical staff. Is responsible to ensure that time cards are prepared and certifies in an accurate and timely manner following organizational standards and procedures.Performs any related program support duties not specifically described herein, or any duties assigned.Work Schedule: Monday - Friday, 7:30am - 4:00pmPay: Competitive salary and regular salary increases.Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Ad-hoc Only.Virtual: This is not a virtual position.Functional Statement #: 56652FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized