LEAD MEDICAL SUPPORT ASSISTANT

Job Title

Major duties include, but are not limited to:

• Distribute and balance workload amongst employees including him/her in accordance with established workflows and schedules.
• Ensure timely accomplishment of the assigned workload and assure that each employee has enough to keep them busy.
• Keep in touch with the status and progress of work and make day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise such as backlogs which cannot be disposed of promptly. Work should be monitored so that backlogs do not occur.
• Give on-the-job training to employees in accordance with established policies and practices.
• Instruct employees on changes in work procedures. Provide written instruction/documentation of change.
• Maintain current informational knowledge base and answer questions of other employees on procedures, policies, directives, etc. and obtain information or decisions from the supervisor on problems that arise.
• Check on work in progress, review completed work of employees in the area to ensure correct procedures have been accomplished.
• Refer to supervisor questions or matters not covered by standards and problems that make it difficult for employees to meet performance standards and competencies.
• Help resolve simple informal complaints of employees and refer others to supervisor.
• The incumbent reviews and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
• Assures coverage of all areas of responsibility.
• Conducting ongoing reviews to ensure quality of work and reviews tracking systems for items such as consults and authorization timeliness.
• Incumbent is a working Lead MSA who performs all other duties with the staff he/she leads.

Work Schedule: Monday-Friday; 7:30am - 4:00pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 54156-F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized