Director, Pharmacy Operations

Job Description

Job Description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

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Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019 Director, Pharmacy Operations - Job Overview Schedule: Monday-Friday (8AM-5PM)

As the Director of Pharmacy Operations, you will bring your leadership, pharmacy expertise, and passion for healthcare excellence to a role that supports safe, timely, and compassionate patient care. You will help shape the systems, processes, technology, and partnerships that keep pharmacy services strong and responsive to the needs of the community.

Your work will connect the operational and clinical sides of pharmacy care—from supply chain operations and medication management to policy, technology, billing, quality, and staff development. You will collaborate closely with pharmacists, providers, staff, and organizational partners to help patients experience dependable care and meaningful continuity throughout their healthcare journey.

What You’ll Help Make Possible

• Lead strategic planning for Retail Pharmacy Services and align resources with patient care needs.
• Support efficient, safe, and timely medication services through thoughtful workflows and technology.
• Strengthen collaboration among pharmacists, providers, staff, and organizational partners to improve therapeutic outcomes and continuity of care.
• Advance quality assurance, performance improvement, compliance, financial performance, and staff development.
• Help make a difference in community healthcare through effective pharmacy operations and patient-centered service.

Why This Role Matters

Your leadership will help ensure that patients receive dependable pharmacy services while pharmacy teams have the tools, support, education, and systems they need to thrive. Through meaningful partnerships and thoughtful operational leadership, you will play an important role in strengthening the healthcare ecosystem and improving outcomes for the community we serve.

Your Opportunity to Grow and Make a Difference

• Shape pharmacy operations through strategic planning, process improvement, and collaborative leadership.
• Support a team environment where communication, mentorship, competency, and professional development are valued.
• Use your expertise to connect patient-centered care with sustainable financial, regulatory, and operational practices.
• Bring purpose to your work by helping pharmacy teams deliver care that is safe, accessible, and meaningful to patients.

Key Responsibilities

• Establish strategic planning for the Retail Pharmacy Services.
• Identify the appropriate workforce efforts; number, type, qualification of staff required to meet patient care needs and satisfy regulatory requirements.
• Design, manage, and ensure workflows to ensure efficiency and timeliness to care.
• Establish quality assurance and performance improvement activities.
• Perform data collection and use appropriate reporting tools.
• Identify concerns and opportunities and make recommendations for change, when needed.
• Oversee appropriate use of information systems and technology, support systems, and automation/barcoding for safety.
• Oversee the pharmacy inventory to control pharmaceutical expenses and maximize revenue.
• Collaborate to develop initiatives that optimize therapeutic outcomes, reduce drug-related problems, and ensure cost-effective pharmacotherapy.
• Ensure appropriate audits for controlled substances and 340b adherence.
• Oversee the financial operations and ensure appropriate contracting, with a keen understanding of the relationships between third-party requirements, coding, documentation, billing equations, and pricing updates.
• Assure quality functions for financial performance success.
• Create and implement educational activities to validate knowledge and competency of staff.
• Develop and utilize educational programs to enhance patient engagement and improve patient outcomes.
• Foster pharmacist communication with patients and providers to ensure continuity of care and monitor patient outcomes.
• Ensure compliance with regulatory and accreditation requirements.
• Develop and ensure appropriate policies and procedures.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in Pharmacy or Doctor of Pharmacy
• Active Texas Board of Pharmacy License

Required Years of Experience

• 5-10 years of Pharmacy experience with demonstrated success OR Completed ASHP PGY1/2 Clinical Residency and/or Administrative Hospital Pharmacy Residency
• Previous Administrative, management, or supervisory experience.

Desirable Education and/or Experience

• Master’s degree in Public Health or Healthcare/Business Management

Required Knowledge, Skills, and/or Abilities

• Working knowledge of HIPAA, OSHA, and State/Federal laws governing medical services.
• Exceptional leadership, mediation abilities, and multi-tasking skills required.
• Strong commitment to customer service and excellence in healthcare.
• Ability to communicate effectively both orally and in writing.
• Basic knowledge of statistics and graphical representation principles.
• Computer literate in electronic mail, word processing, and office management system software.

About Legacy Community Health The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.

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