Associate Director of Operations, Neuroscience-MSW-FT Days

Associate Director Of Operations For NeurosciencesThe Associate Director of Operations for Neurosciences oversees daily operations for multiple teams at Mount Sinai West and Mount Sinai Morningside. This role ensures strong administrative and financial performance, high employee engagement, and smooth patient flow across all sites. The Associate Director is responsible for the service line inclusive inpatient activities and ambulatory activities. This leader serves as operational partner with faculty, leadership and collaborative departments. This Neuroscience leader sets short- and long-term goals that align with the Mount Sinai Health System and ensures all activities follow institutional policies and regulatory requirements. This position combines operational excellence, clinical understanding, data-driven decision making, and collaborative leadership to support the One Mount Sinai vision.Enhance multidisciplinary collaboration by working closely with the Senior Director of Clinical Neurosciences, Medical Directors/Chairs in Neurology, Neurosurgery, Psychiatry, and Research, as well as One Mount Sinai teams such as Revenue Cycle, to ensure alignment of clinical, operational, and strategic priorities.Develop, refine, and standardize workflows that support optimal patient flow across all sites, ensuring a consistent experience that meets One Mount Sinai expectations and supports growth in specialty service lines.Oversight of multiple sights where our providers and staff are present (ie Spine Center, Clinical Neuroscience Center, Multispecialty Neurology, Out Patient Hospital clinics) with strategic vision of growthLeverage data-driven insights to monitor key metrics—including access, scheduling, denials, check-in/out, volume, and revenue cycle performance—and use these findings to improve processes, outcomes, and financial stability.Ensure regulatory, institutional, and departmental compliance by overseeing daily operations, maintaining SOPs, updating policies as needed, and ensuring all service lines meet federal, state, city, and health system/One Mount Sinai standards.Lead, mentor, and develop diverse teams by overseeing recruitment, onboarding, staffing models, payroll, scheduling, performance evaluations, and ongoing coaching to promote strong engagement, accountability, and professional growth across clinical and administrative support staff.Partner with senior leadership to drive strategic planning, establishing short- and long-term goals, identifying opportunities for operational improvement, and supporting project development that enhances program performance and departmental infrastructure.Strengthen communication and operational alignment between faculty, administration, and support staff to ensure seamless coordination, consistent messaging, and a high level of service to both patients and employees.Oversee financial management responsibilities, including budget development, reconciliation, monitoring revenue and expenses through systems like EPSI and Epic reporting, and collaborating with billing, back-office, and compliance teams to optimize the revenue cycle.Support operational logistics and space planning, including exam room utilization, ancillary services management, and resource distribution to ensure that all sites function efficiently and are equipped to meet patient and departmental needs.Lead and support departmental initiatives, such as CME events, public education courses, symposiums, and other annual programs, while managing all other operational responsibilities and projects as assigned to advance departmental goals.Gain knowledge on all systems that Mt Sinai uses to have a clear relevance for funds flow, budget goals, revenue, expenses etc.Create opportunities for internal education through TDL and PEAK developmentMaster's degree in relevant filed, or combination of appropriate administrative/managerial years of experience and education/trainingPreferred 7+ years of relevant, progressive administrative experience (2+ years of supervisory preferred)Strength through Unity and InclusionThe Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.Equal Opportunity EmployerThe Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.