Technology Support Specialist

Job Overview

Requirement/Must Have:

• Bachelor’s degree in computer science.
• Associate degree with 2+ years job related experience or High School Diploma with 4+ years job related experience.

Responsibilities:

• Ability to identify and troubleshoot defective equipment.
• Ability to identify and troubleshoot software and application issues.
• Determine and resolve hardware issues prior to deployment.
• Possess network room knowledge and experience.

Nice to Have:

• Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP.
• General Understanding of the ITIL Framework.

Skills:

• Excellent customer service skills.
• Excellent organization skills.
• Strong written and verbal communication skills.
• Ability to multi-task while taking phone calls in a fast-paced environment.
• Self-motivated.